For technical assistance, to report an incident, or to log a request, please contact the QualityNet ServiceDesk at qnetsupport@hcqis.org or 1-866-288-8912.
Atlassian is a cloud-based collaboration and planning service available to HCQIS end users. The Atlassian Suite includes the following tools:
Jira: An Agile and software development work management system which provides the ability for individuals and teams to create and manage tasks.
Confluence: A group collaboration and content management tool that provides content spaces with blog and repository functionality.
ServiceNow is the backend ticketing tool that the QualityNet Service Desk and HCQIS community use for logging something not working correctly (Incidents) or requesting something new (Service Requests). When a user opens a new ticket, the ServiceNow app will email them with the ticket reference number and status. To inquire on the status of a ticket, simply call the Service Desk.
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Who will be granted access to Atlassian?
To be determined
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How do I register for a HARP account?
For instructions on how to register for a HARP account, visit the HARP page.
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How do I request access to Atlassian?
Register for a HARP ID. Once the HARP account has been created, log into HARP and request an Atlassian account via a HARP User Role. For instructions on this process, visit the HARP page.
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Which Atlassian User Role should I choose?
There are two Atlassian User Roles. The majority of users will request the Atlassian User role, but a description of all roles is below: