ISG Playbook
APIsAn introduction to HCD for CCSQ
Human-Centered Design (HCD) is the process we use to understand the people for whom we are writing policies and creating programs and services for at CMS. The successful practice of HCD means we are meeting the mission of CMS: "to ensure that the voices and needs of the populations we represent are present as the agency is developing, implementing, and evaluating its programs and policies." HCD is part of ISG's mission, but it can be applied to any type of work at CCSQ, including products, services, and even policy.
Following the six-step HCD process that we use at CMS, the training workshop will introduce you to HCD and reinforce knowledge with activity-based group learning.
Duration: All-day (8:30 a.m. - 4:00 p.m.)
Level: Introductory
Class type: In-person. Participation limited to the first 20 responses we receive per session.
- Objectives: After attending the in-person training, attendees will have an introductory understanding of HCD and some basic HCD methods/activities that can be applied to their role at CCSQ.
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Upcoming Sessions:
Participation is limited to the first 20 responses we receive per session.
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 "This was probably the best training that I’ve had at CMS that can be used by all employees” "Interactive, fun, engaging group activities" |