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Date

March 30, 2023

Attendees

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Adriana Machado

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Allison Schiller

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Anna Cupito

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Anna Higgins

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Antoine Wright

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Benjamin Fischer

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Chris Oliver

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Cierra Ostiguy

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Courtney Hall

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Gretchen Maciolek

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Hamza Abusharakh

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Katherine Schmitt

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Kirsten Hansen

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Malinda Kennedy

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Melanie Marsh

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Research Operations: Approaches to Recruitment and Knowledge Management

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March 30, 2023

On Thursday, March 30th, the HCD Community of Practice explored research operations through a panel discussion with researchers, digital experts and HCD leaders. Research is the cornerstone of the human-centered design process, but it comes with its challenges. Panelists shared their knowledge and experiences related to recruiting, conducting research, and knowledge management. 

The session included topics such as:

  • Recruiting research participants,
  • Records management,
  • Research tools,
  • And more! 

The panel included:


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Session Panelists

Rob Fay (Moderator) - HCD Center of Excellence Lead, Center for Clinical Standards & Quality at CMS 

Pam Drouin - UX Research Lead, Center for Medicaid and CHIP Services (MACFin) at CMS 

Kevin Hoffman - Director of Design, Office of the CTO at VA 

Kimberly Hyde - Senior UX Researcher, Center for Clinical Standards & Quality (iQIES) at CMS

Antwyn Jackson - HCD/UX Designer, Center for Clinical Standards & Quality (HIDS) at CMS 

Kiel McLaughlin - Senior UX Design Researcher, Center for Clinical Standards & Quality (QPP) at CMS 

Mathais Rechtzigel - Design Technologist, Office of the Administrator, Digital Services at CMS

Resources

  

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Resources

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What's Next

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HCD Contact
HCD Contact

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