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Date:
December 17, 2021
Attendees:
Alberto Colon Viera |
Allison Hossack |
Brian Paul (he#him)# Ad Hoc |
Carol Kramme |
CO Malley |
Cyndy Anderson |
John French |
Kevin Shaw |
Maria Vaikath (Bellese) |
Maria Vidart-Delgado (she/her) |
Marion Haas |
Maura Saxon |
Robbie Hammond |
Stephen Scott |
Thomas Ferrin |
Travis Wilds |
Topic:
Using Ethnography to Make APIs Usable
Program:
On Friday, December 17, Maria Vidart-Delgado, Senior UX Researcher, and John French, Senior UX Designer & Front-End Specialist with Ad Hoc LLC, joined the CCSQ HCD Community of Practice to help us explore APIs and human-centered design.
During the Community of Practice, attendees explored:
- APIs as digital products that are built, maintained and consumed collectively.
- The use of ethnography as a practical approach to researching the communities that use APIs and their end-products, understanding their information needs, and how they use the APIs.
- Designing API functionality to answer end-user information needs, real-life questions, and easy-to-understand information architecture and documentation.
Resources:
- Recording: not available at this time; please contact hcd@cms.hhs.gov to request
- Slide deck
- Good Services: A Book About How to Design Services That Work, by Lou Downe
What's Next:
- Call for Speakers: share your experiences and insights with us.
- Please tell us about your experience with the HCD CoP by completing a brief survey.
- Next Community of Practice: Friday, January 28, 2022.