Using Ethnography to make APIs Usable

December 17, 2021

On Friday, December 17, Maria Vidart-Delgado, Senior UX Researcher, and John French, Senior UX Designer & Front-End Specialist with Ad Hoc LLC, joined the CCSQ HCD Community of Practice to help us explore APIs and human-centered design.

During the Community of Practice, attendees explored: 

• APIs as digital products that are built, maintained and consumed collectively. 
• The use of ethnography as a practical approach to researching the communities that use APIs and their end-products, understanding their information needs, and how they use the APIs. 
• Designing API functionality to answer end-user information needs, real-life questions, and easy-to-understand information architecture and documentation.