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An Introduction to HCD for CCSQ 

Human-Centered Design (HCD) is the process we use to understand the people for whom we are writing policies and creating programs and services for at CMS. The successful practice of HCD means we are meeting the mission of CMS: "to ensure that the voices and needs of the populations we represent are present as the agency is developing, implementing, and evaluating its programs and policies." HCD is part of ISG's mission, but it can be applied to any type of work at CCSQ, including products, services, and even policy.  

Foundational Learning Path (FLP): Completion of this required introductory course is the first part to achieving HCD proficiency and effectiveness.

• CCSQ Foundational Learning Path—   For All CCSQ Employees and Contractors  complete HCD-101 Intro to HCD and LACE's Agility Foundations courses.
• ISG Foundational Learning Path— For All ISG Employees and Contractors complete HCD-101 Intro to HCD, LACE's Agility Foundations courses and finally HCD 201 Better Together: Achieving great outcomes with Lean, Agile, and Human Centered Design.
• CMS Foundational Learning Path — For All CMS Employees and Contractors outside of CCSQ complete HCD-101 Intro to HCD, LACE's Agility Foundations courses and finally HCD 201 Better Together: Achieving great outcomes with Lean, Agile, and Human Centered Design.

• Duration: 8 hours x 2 Days

• Level: Introductory 

• Prerequisites: No Prerequisites are required before taking the course.
• Attendee types: All CCSQ technologists, leaders, employees and contractor roles supporting policy, business, products and services.

• Class type: Remote

• Objectives: After attending the remote training, attendees will have an introductory understanding of HCD and some basic HCD methods/activities that can be applied to their role at CCSQ. 

  • Speaking the same language as contractors to improve oversight.
  • Provides immediate, actionable tips​ and improves team collaboration and ideation.