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INTRODUCTION
View the following short videos to get you started with learning about design thinking and how it can transform the way organizations develop services, products, processes and strategy.
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INITIATE PHASE
The initiate phase of the HCD process, in which existing data is collected, scope is defined, and a project brief is created. Watch short videos below to learn about the methods used during this phase.
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IMMERSE
The immerse phase of the HCD process, in which a research plan is developed and the team immerses themselves in the customer's experience. Watch the short videos below to learn about the methods used during this phase.
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SYNTHESIZE
The Synthesize phase of the HCD process, in which analysis & interpretation of data occurs, themes, insights and customer pain points are identified. Watch the short videos below to learn about the methods used during this phase.
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IDEATE
The Ideate phase of the HCD process,is to dream up many potential solutions, generating ideas via sketching, and co-designing with users and other stakeholders Watch the short videos below to learn about the methods used during this phase.
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PROTOTYPE
The prototype phase of the HCD process,is to create an interactive solution that simulates how things should actually work, to elicit feedback, refine and test. Watch the short videos below to learn about the methods used during this phase.
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IMPLEMENT
The Implement Phase of the HCD process, is to develop a solution, track metrics, manage and communicate change, improve roll-out.
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