Human-Centered Design

Page tree

Versions Compared

Old Version 89

changes.mady.by.user Unknown User (ki8431)

Saved on

compared with

New Version 90

changes.mady.by.user Unknown User (ki8431)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Anchor
top
top

View short videos to learn about the methods  methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.    

Scroll down to view videos below or select the following categories: Introduction  | Initiate Phase | Immerse Phase | Synthesize Phase | Prototype Phase | Implement Phase


Info
titleRelated Information



Section

INTRODUCTION
Anchor
introduction
introduction

View the following short videos to get you started with learning about design thinking and how it can transform the way organizations develop services, products, processes and strategy.


Column
width24%


HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/RlQEoJaLQRA" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

The three ways that good design makes you happy | Don Norman

Expand
titleDetails
In this talk from 2003, design critic Don Norman turns his incisive eye toward beauty, fun, pleasure and emotion, as he looks at design that makes people happy. He names the three emotional cues that a well-designed product must hit to succeed. (TED | 3/9/2009)



Column
width24%


HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/16p9YRF0l-g" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

How to build your creative confidence | David Kelley

Expand
titleDetails

Is your school or workplace divided into "creatives" versus practical people? Yet surely, David Kelley suggests, creativity is not the domain of only a chosen few. Telling stories from his legendary design career and his own life, he offers ways to build the confidence to create... (TED Design Studio Session | 2012)



Column
width24%


HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/ZBxZC9I6xyk" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Speed up Innovation with Design Thinking | Guido Stompff

Expand
titleDetails

Innovation made simple, that is Guido's passion. Elements of design thinking are the core of his idea. (TED Talks| 12/7/2009)



Column
width24%


HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/BeEUemtdoJQ" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

What is Service Design?

Expand
titleDetails

A short animation explaining the basics of service design. Learn more at http://What-Is-Service-Design.com




[Back to top]


Section

INITIATE PHASE
Anchor
initiate
initiate

The initiate phase of the HCD process, in which existing data is collected, scope is defined, and a project brief is created. Watch short videos below to learn about the methods used during this phase.


Column
width24%


HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/6BfIK3suMBo" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

How Might We...?

Expand
titleDetails

"How might we..." Those are 3 of the most powerful words in innovation. Learn a turn of language that can transform a complaint into a question that draws fresh ideas and new thinking. (FourSightOnline | 11/27/12)



Column
width24%


HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/XaO6__UC2Z0" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Stakeholder Mapping - the What and Why

Expand
titleDetails

Learn about the What & Why of Stakeholder maps: This video describes what a stakeholder map is, what value it provides and how it can be used in an organization in the Smaply methods video series. (More than Metrics | 5/6/2017 )



Column
width24%


HTML
<iframe width="100%" height="315" src="https://www.youtube.com/embed/v8dZk4zER_E" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

How to Write an Inspired Creative Brief 

Expand
titleDetails

Howard Ibach presents a talk on writing a creative brief -- a wide-ranging document used by ad agencies, company ad departments, marketing services companies, PR firms, and a host of other creative-driven businesses

(University of Minnesota Communicators Forum | 7/18/2013)



Column
width24%


HTML


[Back to top]

 Section
IMMERSE 
 Anchor
immerse
immerse
The immerse phase of the HCD process, in which a research plan is developed and the team immerses themselves in the customer's experience. Watch the short videos below to learn about the methods used during this phase.

 Column
width24%

 HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/l0iJ7P2OtkU" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
Empathy
 Expand
titleDetails
Empathy lies at the heart of human centered design because people are at the center of human centered design.  It’s about understanding. In order to have true human centered design, you need to understand the people you are designing for.


 Column
width24%

 HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/XrpAveg7ZIg" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
Field Observations with Fresh Eyes | Tom Kelley 
 Expand
titleDetails
IDEO's General Manager, Tom Kelley, shares a case study demonstrating value opportunities that arise when designers, innovators, and entrepreneurs see with fresh eyes. He cites his company's challenge to design a new children's toothbrush. Rather than relying on industry assumptions, his team did hands-on field research and discovered new ideas on how children actually go about brushing their teeth. Subsequently, IDEO's new take on an old product became a bestseller for their client, and caused an industry-wide re-design by other toothbrush manufacturers. (Stanford eCorner | 6/8/2011)


 Column
width24%

 HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/VAAz_llXgn0" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
Customer Journey Maps – the Why and What of Journey Maps (2018)
 Expand
titleDetails
Customer journey maps are an important tool to improve customer experience with a product, service or brand. In this video you learn how you can use customer journey maps to better understand your customer and to trigger product innovations. You learn the most important basics of customer journey mapping and get to know some of the essential details of journey maps. (More than Metrics | 12/19/2017)


 Column
width24%

 HTML
<iframe width="100%" height="315" src="https://www.youtube.com/embed/Qq3OiHQ-HCU" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
Interviews: How to do a user interview 
 Expand
titleDetails
A short description on how to conduct a user interview from by Google Ventures.



[Back to top]

 Section
SYNTHESIZE 
 Anchor
synthesize
synthesize
The Synthesize phase of the HCD process, in which analysis & interpretation of data occurs, themes, insights and customer pain points are identified. Watch the short videos below to learn about the methods used during this phase.

 Column
width24%

 HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/9gM8K4ooavY" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
UX Design Basics: Mental Models 
 Expand
titleDetails
In this video, Jamal Nichols explains Mental Models, a core concept in User Centered Design. (Jamal Nichols | 3/25/17)


 Column
width24%

 HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/wLWV0XN7K1g" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>


How to Make a Mind Map - The Basics?
 Expand
titleDetails
This clip, provided by MacGrercy Consultants () shows you the basics of how to make a mind map. The intention is to show you the main points to get you started. Further clips with more details and examples will soon be added. (MacGrercy Consultants | 5/6/2009)


 Column
width24%

 HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/ewWFFe-243s" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
Affinity Diagram- Design Thinking Book
 Expand
titleDetails
MJV Technology & Innovation


 Column
width24%

 HTML
<iframe width="100%" height="320" src="https://www.youtube.com/embed/xUPpG3JCx6I" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

What is Card-Sorting?
 Expand
titleDetails
(UXClub.com | 10/24/17)


 Column
width24%

 HTML



[Back to top]

 Section
IDEATE 
 Anchor
ideate 
ideate 
The Ideate phase of the HCD process,is to dream up many potential solutions, generating ideas via sketching, and co-designing with users and other stakeholders Watch the short videos below to learn about the methods used during this phase.
 Column
width24%

 HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/xXsHI_VlhmY" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
IDEO: Brainstorming and Other Ideation Techniques | David and Tom Kelley 
 Expand
titleDetails
David and Tom Kelley of IDEO discuss alternatives to traditional brainstorming. (Stanford Biodesign | 2/6/2016)


 Column
width24%

 HTML
<div style="position:relative;height:0;padding-bottom:56.25%"><iframe width="100%" height="360" src="https://www.linkedin.com/learning/embed/ux-design-4-ideation/welcome?claim=AQHdnCVKouFCVgAAAWhMtzWStSzGoNPSLVjeuR9l__5aytI_rodAPvPtrgJ-DvNUTLq7sY9tMlvwrmXr0aVNhV3mSd1nxjjqlXaZtSM1eZE4aABjmTmG9bWtaKJFtxJjBvjFccVgGmBVL-hDhX0dU_fL8-J97trOBP68_9H8bOV-E9h0lFkNlcXoHlRD3Ime3XgUn6k2ejfmrqSYfyKLmIYV75F0q7pSrDrOd2qmtQ7eC4znHsCdfaVB9MZYwPv1UKCyjDoQAlwUznv_hj0hDJyOlzFhHmdY4HX3WRldvRamgZS-Id_p--YUTdnGRpLQwP-19OPHc5Ai0LdXg9_10AVX-GumBxCGnP-BQCGgWgX20S59UnTUgcV6Zfn5FJew2Ahmw6DXfOx98uuTGGo5mfI0H9Fmd6oiExpAejCTUM9YANva4N_P0HyaopQwxBchHroGLTBbj1wZ47FRVyiz_VODObEU-2lC_l5ArtOpHukMxKzcBcRFoKa1Gzyl-m1b0oYYV0uyqWk8py4vAyIYQmYpdqB371P1kDSXwoaoqsl-5KLZP_yLdhlZdX7JumBTBdIowVw79vRN" mozallowfullscreen="true" webkitallowfullscreen="true" allowfullscreen="true" frameborder="0" style="position:absolute;width:100%;height:100%;left:0"></iframe></div>
Course UX Design: 4 Ideation | Chris Nodder, LinkedIn Learning instructor
 Expand
titleDetails
In this installment of UX Design Techniques, Chris Nodder explores a variety of ideation techniques. Chris explains how to brainstorm in a way that lets all members of a team, not just the designers, contribute to a product's overall direction. (Chris Nodder | Linkedin Learning)


 Column
width24%

 HTML
<div style="position:relative;height:0;padding-bottom:56.25%"></div>



[Back to top]

 Section
PROTOTYPE 
 Anchor
prototype
prototype
The prototype phase of the HCD process,is to create an interactive solution that simulates how things should actually work, to elicit feedback, refine and test. Watch the short videos below to learn about the methods used during this phase.

 Column
width24%

 HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/v8JJrDvQDF4" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
User Testing: Why & How 
 Expand
titleDetails
There is no excuse for not performing usability studies. They’re fast and cheap, and very convincing. Test with representative customers using realistic task, then be amazed by what you observe. (Jakob Nielsen, NNgroup |5/25/2018)


 Column
width24%

 HTML
<iframe width="100%" height="300" src="https://www.youtube.com/embed/RhgUirqki50" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
Usability Testing w. 5 Users: Design Process  | Jakob Nielsen
 Expand
titleDetails
Formative usability testing is best done with a small number of study participants, so that you have time and budget to test more design iterations of the user interface.


 Column
width24%

 HTML
<iframe width="100%" height="315" src="https://www.youtube.com/embed/bNh54LNUtv8" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>


How to Create a UX Storyboard
 Expand
titleDetails
This clip provided by NN/g, describes how storyboards fit within the UX design process, and the steps needed to make a successful storyboard to visualize a workflow, customer journey, or user story. (Nielsen Norman Group(NN/g) | 8/19/16)


 Column
width24%

 HTML
<iframe width="100%" height="315" src="https://www.youtube.com/embed/aDqbMOI13o4" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>


Low fidelity prototype testing of the Youtube website
 Expand
titleDetails
The paper based prototype was created to test the initial concept and improved interface. Solutions were developed using a range of UX methodologies and techniques. (UX Playground | Jun 11, 2015)



[Back to top]

 Section
IMPLEMENT 
 Anchor
implement
implement
The Implement Phase of the HCD process,is to develop a solution, track metrics, manage and communicate change, improve roll-out.

 Column
width24%

 HTML
<iframe width="100%" height="315" src="https://www.youtube.com/embed/zQcoEsX5Vjw" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
The New Change Management 
 Expand
titleDetails
Illustrations animated from Dick Axelrod's new book - Terms of Engagement. Chapter 2: The New Change Management
Joe Lafferty | 9/19/2010



 Column
width24%

 HTML



 Column
width24%




 Column
width24%




[Back to top]

 Tip
Looking for a method not listed here? Contact us