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An introduction to HCD for CMS CCSQ staff

The CCSQ HCD Training centers on a 1 day  workshop that will be held in the QCF.  The workshop is designed for groups of 12–20 individuals to attend at a time, allowing for the creation of small teams that will work together for the duration of the workshop.

The workshop itself consists of a presentation of the six HCD phases as follows:

1. Initiate: Project kickoff that defines scope and confirms expectations;
2. Immerse: Gaining qualitative knowledge via research and empathy;
3. Synthesize: Using collected information to analyze the problem and shape insights;
4. Ideate: Generating ideas via sketching, co-design or other methods;
5. Prototype: Storyboarding or building models on which to gather feedback via testing;
6. Implement: Completing an implementation and/or communication plan for delivery or pilot

Human-Centered Design (HCD) is the process we use to understand the people for whom we are writing policies and creating programs and services for at CMS. The successful practice of HCD means we are meeting the mission of CMS: "to ensure that the voices and needs of the populations we represent are present as the agency is developing, implementing, and evaluating its programs and policies." HCD is part of ISG's mission, but it can be applied to any type of work at CCSQ, including products, services, and even policy.

Following the six-step HCD process that we use at CMS, the training workshop will introduce you to HCD and reinforce knowledge with activity-based group learning.

• Duration: All-day (8:30 a.m. - 4:00 p.m.)
• Level: Introductory
• Class type: In-person. Participation limited to the first 20 responses we receive per session.

Objectives

After attending the in-person training, attendees will have:

• an introductory understanding of HCD
•  some basic HCD methods/activities that can be applied to their role at CCSQ

Where

2270 Rolling Run Drive, Suite 200, Windsor Mill, MD 21244 (next door to CMS Rolling Run Dr entrance)

When

• Tuesday January 29, 2019 
• Tuesday February 5, 2019
• Thursday February 21, 2019