Page History

An introduction to HCD for CMS CCSQ staff

The CCSQ HCD Training centers on a 1 day  workshop that will be held in the QCF.  The workshop is designed for groups of 12–20 individuals to attend at a time, allowing for the creation of small teams that will work together for the duration of the workshop.

The workshop itself consists of a presentation of the six HCD phases as follows:

1. Initiate: Project kickoff that defines scope and confirms expectations;
2. Immerse: Gaining qualitative knowledge via research and empathy;
3. Synthesize: Using collected information to analyze the problem and shape insights;
4. Ideate: Generating ideas via sketching, co-design or other methods;
5. Prototype: Storyboarding or building models on which to gather feedback via testing;
6. Implement: Completing an implementation and/or communication plan for delivery or pilot