Human-Centered Design

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Leading a Mature HCD Practice

Whether your team is new to Human-Centered Design or working to mature its existing practices, this course is for anyone who would like to be an effective agent of change in bringing the customer to the forefront of decision making. 

  • Duration: 3 hours  
  • Level: Intermediate  
  • Class type: Remote
  • Objectives:  After attending the remote training, attendees will understand 1) how to effectively communicate the value of HCD to leadership, 2) how to assess the HCD maturity of a team, and 3) how to strategically improve your HCD implementation. 
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Upcoming Sessions

Contact us at HCD@cms.hhs.gov for questions about the training.


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