ISG Playbook
APIs
Improving customer experience (CX) has been a longtime government initiative, and in late 2021, President Biden signed an executive order designed to elevate CX on the same level as financial and operational performance. Join us on Multimedia name fireside-chat-hcd-cop.mp4 width 100% height 100%
On Thursday, February 24
...
join the HCD Community of Practice for Customer Experience: A Fireside Chat
...
with Stephanie Thum, CCXP. Stephanie is a sought-after expert on customer experience topics—particularly in the government space.
...
The conversation will include topics like:
- A historical lens for CX and government
- Influencers and drivers of CX
- The intersection of
...
- UX
...
- and CX
- The unique role and opportunity for
...
- HCD
- And more!