ISG Playbook
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The ISG Human-Centered Design Community of Practice exists so that practitioners and those passionate about design can learn, share, and apply HCD knowledge.
These monthly information sessions involve participation by UX designers and researchers, engineers, product managers, and anyone passionate about human-centered design. During these online sessions speakers share their experiences and insights with the community to support continued learning around important HCD topics. Recent programs have included: Brainstorm Better: Improving a Critical Skill, Uncover Problems and Discover Opportunities with Usability Testing, Lean UX Approaches for Agile Environments, and Improve Customer Experience with Content Strategy.
Our guiding principles for the community are to:
- Elevate HCD literacy and understanding
- Bring a human focus to problem solving
- Talk about challenges and unsolved problems
- Make collaboration easy
- Listen to customers
- Work in the open
We encourage everyone to participate in the community so that we can continue to grow the application of HCD across ISG. Please register below for an upcoming session.
Upcoming Meetings
| Meeting | Topic |
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July 31, 2020 at 1:00 PM ET | Zoom | Designing for Accessibility Accessibility means that people with a broad range of abilities, including visual, motor, auditory, speech, or cognitive disabilities, can use websites and other digital services. Accessibility is essential to a successful website. The Centers for Disease Control and Prevention estimates that one in 4 U.S. adults – 61 million Americans – have a disability. And if that number were not compelling enough, accessibility is the law. So how does a team create accessible digital experiences? On Friday, July 31 at 1 PM, the HCD Community of Practice will welcome iQIES team members Htet Htet Aung, UX Designer, and Sandra Clark, Front-end Developer, to explore:
CMS Program Analyst/COR/Section 508 Clearance Officer Brinda Large will join for a panel discussion and question and answer segment. Brinda is ISG’s 508 Compliance subject matter expert and is involved with accessibility from solicitation to testing to document remediation. Htet Htet specializes in medical applications and accessibility. Her interest in accessibility advocacy began as a researcher for mobile-based text input for people with cerebral palsy and Parkinson’s at Carnegie Mellon University. Sandra has had an abiding interest in accessibility for over 15 years. She has spoken at several programming conferences about the how and why of accessibility. Register today to join the discussion and to collaborate with a community of professionals. Attend via Zoom. |
August 28, 2020 at 1:00 PM ET | Zoom | Case Study: EQRS Design System |
September 25, 2020 at 1:00 PM ET | Zoom | Visual Design |
October 30, 2020 at 1:00 PM ET | Zoom | Metrics - Google Analytics |
November 12, 2020 | Time and location TBD | World Usability Day | Human-Centered AI
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December 18, 2020 at 1:00 PM ET | Zoom | Creativity and Research |
Past Meeting Notes
| Meeting | Topic |
|---|---|
| June 2020 Community of Practice: Overview, Video, and Resources | Improve Customer Experience with Content Strategy |
| May 2020 Program Overview, Video, and Resources | Brainstorm Better: Improving a Critical Skill |
| April 2020 Meeting Overview and Deck | Quantifying Behavior and Impact Along the Customer Journey |
| March 2020 Meeting Overview and Video | Uncover Problems and Discover Opportunities with Usability Testing |
| Lean UX Approaches for Agile Environments | |
| January 2020 Meeting Overview and Video | Using Personas for Effective Decision-Making: A Panel Discussion |
| December 2019 Meeting Overview and Deck | Design Systems: A Panel Discussion |
| November 2019 World Usability Day | Designing for the Future We Want |
| June 2019 Meeting Minutes | Best practices to capture human interest in the UI |
| May 2019 Meeting Minutes | Persona-driven backlog prioritization |
| April 2019 Meeting Minutes | Discussion: Recruiting research participants |
| March 2019 Meeting Minutes | Building a Roadmap using Atlassian |
| February 2019 Meeting Minutes | Section 508 |
| January 2019 Meeting Minutes | Lean Coffee |
| December 2018 Meeting Minutes | 2018 UX teams Retro |
| November 2018 Meeting Minutes | Integrating UX into Agile |
| October 2018 Meeting Minutes | Paperwork Reduction Act and its Impact on User Research |
| September 2018 Meeting Minutes | CMS Design System |
| August 2018 Meeting Minutes | Design Studio |
| July 2018 Meeting Minutes | Lean Coffee |
| June 2018 Meeting Minutes | General Discussion |
| May 2018 Meeting Minutes | General Discussion |
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