ISG Playbook
APIs
QualityNet FileCloud Archive
QualityNet FileCloud is being decommissioned as part of the transition to Unified File Management. No additional users are being onboarded. For assistance with meeting your file management needs, please reach out via Slack at #help-ufm
FileCloud Announcement 1/16/2022FileCloud DecommissionQualityNet FileCloud is being decommissioned as part of the transition to the new Unified File Management service. FileCloud users will automatically be migrated to Unified File Management during this transition period. Beginning January 22, 2024, Personal Files (the most recent versions only) will be migrated from FileCloud into the new Unified File Management system with an expected completion date of February 5, 2024. As of that date, we recommend all personal files be accessed and any future personal files be uploaded to Unified File Management. FileCloud updates from that point forward will not be transitioned. Additional information on how to access Unified File Management will be sent out soon. The Team Folders (the most recent versions only) will be migrated into the new Unified File Management system starting February 8th , 2024, with an expected completion date of March 1st, 2024. The Network Shares will also be migrated to Unified File Management by March 1st, 2024 |
FileCloud Announcement 12/05/2022New FileCloud Request Process |
To consolidate request channels and make requesting work of the team more efficient and convenient, the File Management team has created a central location to make requests, either for FileCloud or MFT. You must have a HARP ID to submit a request. To submit a request to the File Management team, go to https://qnetjira.cms.gov/servicedesk/customer/portal/8, and click on the File Management Request link on the page to get started. On the File Management Request link page, fill out the form completely with the title, summary and acceptance criteria or goals of the request, as well as a need by date. If you know who your Product Owner is, you can provide that information as well; this is optional. Once you complete the requested information on the form, click on the “Create” button. Once you click on the “Create” button, a JIRA ticket will be automatically created, and you will receive an email with the JIRA number as well as a link to view the status of your ticket at any time. The File Management team will follow up if there are additional questions. Please note: all requests are prioritized by the File Management CMS Product Owner. This new method of requesting work will be available beginning Monday, 12/5/2022. If you have previously submitted work through the various Slack channels or through a Service Now ticket, both methods will remain open through 12/9/2022 as we transition to this new process. |
FileCloud Announcement 05/03/2022New FileCloud Policy for Permanently Removing Deleted Files |
In an effort to reduce the number of data files on the FileCloud servers, CMS is introducing a new FileCloud policy to permanently remove deleted FileCloud Team Folder files from the FileCloud application. The new CMS FileCloud policy will go into effect on Monday May 9, 2022. The FileCloud policy will permanently remove any deleted FileCloud Team Folder file after seven (7) calendar days. As an example of the new CMS FileCloud Policy, if a file is deleted from a FileCloud Team Folder on May 9, 2022, the file will be permanently removed from the FileCloud application on May 16, 2022. Note, any FileCloud Team Folder files deleted prior to May 9, 2022 will be permanently removed from FileCloud starting May 16, 2022. This FileCloud policy does not impact deleted My Files or deleted Network Share files. |
FileCloud Announcement 03/02/2022
The File Management Team has been made aware of issues with users not receiving notifications when changes occurred within a particular directory or other events. Upon investigation, the team worked with the FileCloud vendor and received a patch which was applied to production the evening of 3/1/2022.
By default, FileCloud will automatically send you an email notification with these events:
- A file or folder is shared with you
- One of the following actions is performed (by you or another user) on a file or folder you have access to:
- a file or folder is uploaded
- a file or folder is downloaded
- a file or folder is shared
- a file or folder is deleted
- a file or folder is renamed
- a file is updated
- a file is previewed in the browser or one of the mobile apps
- a file or folder is locked
Users may experience several emails coming in from changes which occurred over the past seven days. Afterwards, the mail server will have caught up with the notifications and they will be sent every fifteen minutes by default after a change occurs. You can customize notifications by going to Settings à Notifications à Use my own notification settings.
FileCloud Announcement 01/24/2022
For any FileCloud users who are still experiencing issues with the desktop version of FileCloud Drive, please download the latest version of the drive from https://www.filecloud.com/additional-downloads/#drive. The File Management Team recently upgraded the FileCloud product to version 21.3 which rectified these errors. If you are still experiencing an issue with FileCloud, please contact the HCQIS Services and Operations Support Team at (866) 288-8914, Slack: #help-service-center-sos or Email: ServiceCenterSOS@cms.hhs.gov.
FileCloud Announcement 01/20/2022
FileCloud System release 9.8 deployed FileCloud release v21.3 on January 20th. The FileCloud v21.3 release contains the upgrade for Apache Log4J version 2.17.1 and a fix for FileCloud Drive issues reported by users following the FileCloud v21.2 upgrade in November 2021.
FileCloud Announcement 01/03/2022
The File Management Team has received reports of some users of FileCloud Drive experiencing connectivity issues after an upgrade or after logging out of FileCloud Drive. The File Management Team is working with the FileCloud vendor on these issues, and the vendor is currently investigating. In the interim, please continue to use the web version of FileCloud (https://filecloud.cms.gov) for any tasks where you may have previously used FileCloud Drive. Further communications will be distributed when remediation is provided by the vendor.
FileCloud Announcement 11/15/2021
Per CMS direction, the File Management Team will be disabling any FileCloud accounts if a user has not logged in during the past 180 days. If you have not logged in to FileCloud in the past 180 days, or are unsure, please take a moment to log in to ensure your access remains active. We will be distributing a targeted communication to those users who have not logged in on 11/17/2021 and again on 11/24/2021. Any user who has not logged in within 180 days will have their account disabled in FileCloud on 12/1/2021 and will need to request access again through HARP.
FileCloud Announcement 09/22/2021
The File Management Team has made some modifications to the FileCloud Request form on Slack to mitigate submitters from accidentally identifying any sensitive information while making their requests. For the interim, we are asking for a need by date, type of request, Product Owner and point of contact. Once this is provided in Slack, the team will be notified, a JIRA item will be created, and the number provided to the requester. At that point, we will ask the requester to complete their documentation within the JIRA ticket itself, which has limited exposure, and enables the work to be prioritized and executed. We acknowledge this is an additional step which we are asking and appreciate the flexibility while we try to balance obtaining crucial information through a secure method.
Getting Started with QualityNet FileCloud:
QualityNet FileCloud is an easy-to-use file management system that can be utilized to share and store files by members of the QualityNet community. Learn how to get started with QualityNet FileCloud.
Business Case
In support of HCQIS' move from the Ashburn Data Center, the QualityNet FileCloud application was implemented to allow HCQIS contractors to store and share files without needing a direct connection to the Data Center or the HCQIS network.
Features include:
- File Management: Create and delete new folders, upload/download files and contract deliverables
- Internet-Facing: Explore files using any web browser without the need for connecting to the HCQIS network
- File Versioning: Collaborate effectively using unlimited automatic file versioning
- Cross-organizational Collaboration: Create team-level folders, where CMS employees and HCQIS contractor employees can upload, edit, and share files in a centralized location
- Drive Mapping (via FileCloud Drive): Map your workstation to your organization's FileCloud file share to seamlessly access and retrieve files
- File Support: Supports virtually all common file types
Accessing FileCloud
As of September 2020, FileCloud's URL has been changed. The web version of FileCloud is now reachable via https://filecloud.cms.gov. Please bookmark this new URL.