Research Operations: Approaches to Recruitment and Knowledge Management

March 30, 2023

On Thursday, March 30th, the HCD Community of Practice explored research operations through a panel discussion with researchers, digital experts and HCD leaders. Research is the cornerstone of the human-centered design process, but it comes with its challenges. Panelists shared their knowledge and experiences related to recruiting, conducting research, and knowledge management. 

The session included topics such as:

• Recruiting research participants,
• Records management,
• Research tools,
• And more! 

Session Panelists

Rob Fay (Moderator) - HCD Center of Excellence Lead, Center for Clinical Standards & Quality at CMS 

Pam Drouin - UX Research Lead, Center for Medicaid and CHIP Services (MACFin) at CMS 

Kevin Hoffman - Director of Design, Office of the CTO at VA 

Kimberly Hyde - Senior UX Researcher, Center for Clinical Standards & Quality (iQIES) at CMS

Antwyn Jackson - HCD/UX Designer, Center for Clinical Standards & Quality (HIDS) at CMS 

Kiel McLaughlin - Senior UX Design Researcher, Center for Clinical Standards & Quality (QPP) at CMS 

Mathais Rechtzigel - Design Technologist, Office of the Administrator, Digital Services at CMS