Page tree

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 24 Next »


Survey Design Training for CCSQ  

Surveys are one of the most frequently used methods of collecting information from a group of people. Yet perhaps because we’ve taken so many surveys throughout our lives, it’s easy to discount the rigor and planning necessary to gain meaningful information. 


During this online, two-hour training, attendees will learn about a survey life cycle, general guidelines, best practices in survey design, and how to avoid common problems while gaining insights into this popular research method.  They will finish the course with the skills to create surveys following a seven-step process including how to define goals, write straightforward questions, and obtain accurate and meaningful results.  

  • Duration: 2 hours  
  • Level: Introductory 
  • Class type: Remote
  • Objectives:  After attending the remote training, attendees will be able to create surveys following a seven-step process including how to define goals, write straightforward questions, and obtain accurate and meaningful results.  

Upcoming Sessions


Contact us at HCD@cms.hhs.gov for questions about the training.

space

space

Check out the Measuring Customer Satisfaction page for more information about customer satisfaction (CSAT) surveys and to view case studies and resources.

  • No labels