FileCloud

FileCloud allows users to upload, download, and share contract-related files and documents while operating within the HCQIS cloud. (FileCloud User Guide)

Features include:

• File Management: Create and delete new folders, upload/download files and contract deliverables
• Internet-Facing: Explore files using any web browser without the need for connecting to the HCQIS network
• File Versioning: Collaborate effectively using unlimited automatic file versioning
• Cross-organizational Collaboration: Create team-level folders, where CMS employees and HCQIS contractor employees can upload, edit, and share files in a centralized location

Your Security Officer (SO) is the person designated by a line of business (LoB) or other CMS contractor who has the authority to approve requests for FileCloud access.

For instructions on how to register for a HARP account, visit the HARP page.

Users must register for a HARP ID. Once the HARP account has been created, log into HARP and request a QualityNet FileCloud account via a HARP User Role. (See "Requesting a User Role" process above.)

For additional information regarding HARP ID's and instructions on this process, visit the HARP page. 

Yes, a HARP ID or an EIDM account is required to access the FileCloud application. For instructions on this process, visit the HARP page. 

No, you must use your HARP ID in order to access FileCloud.

Per CMS request, FileCloud users will not be able to access the application from mobile devices or use the following apps:

FileCloud Mobile, FileCloud Sync, and File Sharing

FileCloud Mobile, FileCloud Sync, and File Sharing applications have been disabled per CMS request. Users should utilize their team folder when file sharing is needed.

An internet connection is required to access the cloud-based application by logging in to https://filecloud.cms.gov using your HARP credentials.

FileCloud Drive is an app that permits mapping of FileCloud to your local device, but must be installed at the admin level. Learn more about FileCloud Drive and how to install.

Login to FileCloud at https://filecloud.cms.gov using your HARP credentials

• When the POP ends, the contractor needs to provide the following information to the Offboarding Team:
• Name of the folder they want archived (so we know what to archive)
• The date that their POP ends (so we know when to archive it and when to remove group access on FileCloud side)
• The name of the subfolder that includes the folders they believe will be utilized by new contractor (so we know what data may be needed in the near future)
• Data will remain in FileCloud but won’t be accessible to anyone
• Data will be retained for 6 years (CMS requirement)
• Once confirmed, the Offboarding Team will submit:
• A JIRA ticket for the decommissioning phase
• Contractor SO will remove roles in HARP
• ServiceNow Ticket created with the following tasks:
• The SD Collab team will manually remove access from FileCloud and rename Contractor folder to “FolderName_Archive”

Yes. FileCloud is regularly backed-up. Feel free to contact the Service Center @ 866-288-8914 or via email at qnetsupport@hcqis.org if you need assistance.

Files can be moved by uploading files from your local device. For unusually large file transfers or unique conditions you may contact the Service Center @ 866-288-8914 or via email at qnetsupport@hcqis.org

No. Shared files should be stored in your organization's team folder(s).

To obtain access to team folders, users should forward their HARP ID to their organization's SO during the User Role registration process.

Once the SO has provided your HARP ID to the FileCloud Onboarding Team and you login to FileCloud, you will have access to team folders.

FileCloud does NOT have a check out and check in capability with the Team Folders like Microsoft SharePoint, but it does allow a user to lock a file in FileCloud that has been downloaded to their local drive and unlock it when it is uploaded back to the folder.

https://www.getfilecloud.com/supportdocs/display/cloud/File+Locking

Storing PII/PHI on FileCloud is permitted, as long as the organization has a Data Use Agreement in place.

• FileCloud User Guide
• FileCloud Drive User Guides
  
• CMS FileCloud Drive Installation Guide
• FILECLOUD DRIVE Information.docx