Research Operations: Approaches to Recruitment and Knowledge Management
Program
On Thursday, March 30th, the HCD Community of Practice explored research operations through a panel discussion with researchers, digital experts and HCD leaders. Research is the cornerstone of the human-centered design process, but it comes with its challenges. Panelists shared their knowledge and experiences related to recruiting, conducting research, and knowledge management.
The session included topics such as:
Recruiting research participants,
Records management,
Research tools,
And more!
The panel included:
Rob Fay (Moderator) - HCD Center of Excellence Lead, Center for Clinical Standards & Quality at CMS
Pam Drouin - UX Research Lead, Center for Medicaid and CHIP Services (MACFin) at CMS
Kevin Hoffman - Director of Design, Office of the CTO at VA
Kimberly Hyde - Senior UX Researcher, Center for Clinical Standards & Quality (iQIES) at CMS
Antwyn Jackson - HCD/UX Designer, Center for Clinical Standards & Quality (HIDS) at CMS
Kiel McLaughlin - Senior UX Design Researcher, Center for Clinical Standards & Quality (QPP) at CMS
Mathais Rechtzigel - Design Technologist, Office of the Administrator, Digital Services at CMS
HCD Community of Practice on Thursday, June 29 at 1 PM ET: Continuously improve your website by using customer feedback and web analytics: An IRS Case Study