• Kerry with QIO FIVS is in a holding pattern for her work until the redesign has been started
• Kerry indicated that the best way to get feedback from her will be to send a survey and also suggested including her manager, Shamaa Ahmad
• HCD team update
  • Working on defining what CCSQ means by “service” in service design
  • Team needs to complete stakeholder mapping with two more LOB teams
  • Need an assessment of what is out there with regard to Web Design Systems – Lilian is heading up this effort

• User Research should be stored on Confluence
  • Maky reviewed the Confluence locations for the Teams that were on the call (QIO FIVS and iQIES)
  • Kerry indicated that their team hasn’t done any user research yet as they don’t have access to users – they are just using the requirements they have received from an external company – the PM3 HCD team will follow up
  • Kerry explained that FIVS is the CMS application used for keeping track of contract information – they are combining two systems and there is no design change right now – are using the old look with new technology – FIVS is inward-facing, the contractors don’t see

• Reviewed resources and location of tip sheet on Confluence

UX KPIs

• Search vs. Navigation – if most users are using search it might mean there are problems with navigation but not necessarily – in such a case, might be a good idea to review search terms to see if testing needs to be done
• Is there a standard cut off time for having someone look for something in a test situation?  This will depend on what the production team sets as the threshold for success/failure.

• Reviewed the ESS iQIES user research locations on Confluence
• Each team has its own folder structure and each capability tracks its own user research
• The iQIES user research lead is Khanh Armstrong
• Reviewing the team’s stakeholder interview findings would be helpful to the HCD team

• Determined that meeting will be held on 7/26 at 1:00 pm – this will allow the EQRS UX team to participate