| Item | Notes |
|---|
| PM3 HCD Team's New Member | Introduction of Lilian Yu |
| Updates from last meeting | - Kerry with QIO FIVS is in a holding pattern for her work until the redesign has been started
- Kerry indicated that the best way to get feedback from her will be to send a survey and also suggested including her manager, Shamaa Ahmad
- HCD team update
- Working on defining what CCSQ means by “service” in service design
- Team needs to complete stakeholder mapping with two more LOB teams
- Need an assessment of what is out there with regard to Web Design Systems – Lilian is heading up this effort
- User Research should be stored on Confluence
- Maky reviewed the Confluence locations for the Teams that were on the call (QIO FIVS and iQIES)
- Kerry indicated that their team hasn’t done any user research yet as they don’t have access to users – they are just using the requirements they have received from an external company – the PM3 HCD team will follow up
- Kerry explained that FIVS is the CMS application used for keeping track of contract information – they are combining two systems and there is no design change right now – are using the old look with new technology – FIVS is inward-facing, the contractors don’t see
|
| Paperwork Reduction Act | - Reviewed resources and location of tip sheet on Confluence
|
| Metrics | UX KPIs - Search vs. Navigation – if most users are using search it might mean there are problems with navigation but not necessarily – in such a case, might be a good idea to review search terms to see if testing needs to be done
- Is there a standard cut off time for having someone look for something in a test situation? This will depend on what the production team sets as the threshold for success/failure.
|
| Open Discussion | - Reviewed the ESS iQIES user research locations on Confluence
- Each team has its own folder structure and each capability tracks its own user research
- The iQIES user research lead is Khanh Armstrong
- Reviewing the team’s stakeholder interview findings would be helpful to the HCD team
|
| Next Meeting | - Determined that meeting will be held on 7/26 at 1:00 pm – this will allow the EQRS UX team to participate
|
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