CMS email will be unavailable starting Friday, September 2 at 8 pm EDT, and ending on Tuesday, September 6. CMS will be migrating email from HHS-managed to CMS-managed services.
What does this mean for you?
All emails sent to “@cms.hhs.gov” addresses, including the CCSQ Service Center, will receive an undeliverable message and will not be processed.
Users with an “@cms.hhs.gov” email address will not be able to send messages.
What if you need support?
Utilize CCSQ Support Central “Create a Ticket” to submit CCSQ Service Center tickets.
Contact the CCSQ Service Center at #help-service-center-sos.
On Monday September 5th, the following Lines of Business (LOBs) will be able to create a CCSQ Service Center ticket by leaving a voicemail message at the number listed. The CCSQ Service Center will reply to your voicemail as soon as possible starting on Tuesday September 6th at 8 am EDT.
Quality Payment Program (QPP) & Electronic Prescribing for Controlled Substances (EPCS): (866) 288-8292
Hospital Quality Reporting (HQR) & End Stage Renal Disease Quality Reporting System (EQRS): (866) 288-8912
Internet Quality Improvement Evaluation System (iQIES): (800) 339-9313
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