ISG Playbook
APIs
Welcome back to the Tantus Collaboration Facility (TCF), which is now open to meet your in-person collaboration needs.
What is the TCF?
The Tantus Collaboration Facility is a shared workspace for the CCSQ community to foster increased productivity and efficiency through cross-team collaboration. Located immediately outside CMS Headquarters' North Gate, it offers community spaces, team rooms, conference rooms, and amenities to encourage open and immediate communication, team-building, idea-swapping, and problem-solving. The TCF is a workspace that allows team members to come together at open café-tables, sketch out their ideas on our whiteboard walls, use team rooms equipped with audio/visual equipment to connect with remote team members, and collaborate across team silos.
Note, Tantus is following CDC and local guidelines for health safety in the TCF. Before visiting, please visit the TCF Confluence space for Safety Protocols.
Where is it?
The TCF is located at our Woodlawn office: 2270 Rolling Run Drive, Suite 100, Windsor Mill, MD 21244
Who can use it?
The TCF is open to anyone in the CCSQ community.
Want to learn more and/or reserve a room? Visit the TCF Confluence space today!
Mark your calendars for Thursday, May 26 at 1:00 pm ET for CCSQ HCD Community of Practice: HCD as a Verb and Behavior. The session will address how a defined and accessible HCD system:
- Delineates given and successful mindsets, personalities, and rational thinking;
- and the tools necessary to propel value-driven HCD.
Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community
Attendees will learn about a survey life cycle, general guidelines, best practices in survey design, and how to avoid common problems while gaining insights into this popular research method.
Class Date and Time:
June 8, 2022; 1:00 p.m. - 3:00 p.m. EST
Register Here
Mark your calendars for Thursday, April 28 at 1:00 pm ET for CCSQ HCD Community of Practice: Brainstorming: How to Create More Ideas and Better Ideas. Learn and discuss:
- How to protect and nurture ideas
- Brainstorming best practices
- Virtual brainstorming techniques
Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community
Welcome to the Spring 2022 edition of embedded, an online publication packed with timely content about all things human-centered design! Check it out now to read about HCD methodologies, case studies, best practices, insider tips, and even relatable personal experiences presented by your colleagues in CCSQ.
In the DESIGN-themed issue, you’ll find articles like these and much more:
Start reading the Design issue now!
Join the CCSQ HCD CoE News Mailing List
Attendees will gain an introductory understanding of HCD and some basic HCD methods/activities that can be applied to their role at CCSQ.
Class Date and Time:
May 3-4, 2022; 10:00 a.m. - 3:00 p.m. EST on both days
Register Here
One of the ways that Confluence makes collaboration with other users easy is with Edit in Office functionality. Users can choose to edit Word, Excel, and PowerPoint documents uploaded to QualityNet Confluence, and their edits will be automatically saved to the uploaded file.
Read More
Need to get information and updates to your customer base? QualityNet Mailer provides customizable discussion and notification distribution lists with easy-to-manage administration features to save you time and effort.
This CMS-sponsored solution was created for Application Development Organizations (ADOs) and contractors to communicate with large groups of program participants, stakeholders, and end-users!
QualityNet Mailer provides users with the ability to subscribe directly to your list and receive the latest updates every time you send them out. This prevents you from having to add each new subscriber to a spreadsheet. Simply send your email to your assigned Mailer email address and it instantly goes to all of your subscribers.
There are 2 types of lists:
Notification List: A simple, one-way communication to send news, meeting invites, surveys, and other information to large groups of subscribers.
Discussion List: Open, ongoing email conversations where an administrator can review and release discussion comments or allow members to post freely.
All lists are available by subscription on the QualityNet Mailer Sign Up Page
Interested in seeing more? Check out our QualityNet Mailer Public Confluence Page
Have any questions? Please reach out to us on Slack: #ess-qualitynetmailer
Mark your calendars for Thursday, March 31 at 1:00 pm ET for CCSQ HCD Community of Practice: Championing the Value of HCD in Government. Learn and discuss:
- Defining success with a human-centered lens
- How to handle common rebuttals about HCD
- Compelling answers to why HCD helps government
Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community
Understanding your customers is foundational to human-centered design (HCD). How do you create a shared understanding of your customers across a team and leverage customer research? Personas, a fictitious yet realistic representation of your target customers, can help you do just that.
During this online training attendees will learn the benefits of using personas to drive creativity in their roles at CMS or the QNet Community. They will finish the course with the skills needed to use personas to develop empathy for their customers and power ideation for product features and customer experience improvements.
Class Date and Time:
April 11, 2022; 10:00 a.m. - 3:00 p.m. EST with a 1-hour lunch
Register Here
Did you know that you can access QualityNet Atlassian on mobile devices? Follow these steps to access Confluence and Jira on a smartphone, iPad, or tablet (GFE and CFE Devices ONLY).
Read More
On Thursday, February 24, join the HCD Community of Practice for Customer Experience: A Fireside Chat with Stephanie Thum, CCXP. Stephanie is a sought-after expert on customer experience topics—particularly in the government space. The conversation will include topics like:
- A historical lens for CX and government
- Influencers and drivers of CX
- The intersection of UX and CX
- The unique role and opportunity for HCD
- And more!
Register on Eventbrite
We are excited to announce our ISG Playbook for 2022. We will continue to leverage Objectives and Key Results (OKRs) to reinforce alignment and help prioritize work. Below are ISG’s two new group-level OKRs and an overarching theme:
- Objective 1: Be able to restore all CCSQ systems within recovery standards.
- Objective 2: Create an ecosystem that allows data analysis across CCSQ systems.
- Overarching Theme: Build systems that exceed industry standards.
For more details on each Objective and their corresponding Key Results, visit the 2022 ISG Playbook page on Confluence (login required).
Making complex systems human-centered is the primary objective of using technical ethics. However, applying ethical thinking to technology can be intimidating. In this interactive workshop on Friday, January 28, guest presenter Carol J. Smith with Carnegie Mellon University Software Engineering Institute will help us apply ethics to emerging technologies.
The session will include:
- How to effectively apply technology ethics
- Methods for speculating about misuse and abuse
- Strategies for preventing bad experiences, like bias, in the future
Register on Eventbrite
Welcome to the Winter 2022 edition of embedded, an online publication packed with timely content about all things human-centered design! Check it out now to read about HCD methodologies, case studies, best practices, insider tips, and even relatable personal experiences presented by your colleagues in CCSQ.
In the MEASUREMENT-themed issue, you’ll find articles like these and much more:
