ISG Playbook
APIs
Transitioning to Lean-Agile practices for building digital services is especially challenging in the government context. But issues of legacy governance, contracting, and organizational barriers can be overcome with the right information and strategies.
During this two-day course, attendees will learn the principles and practices of the Scaled Agile Framework® (SAFe®), how to execute and release value through Agile Release Trains, and what it means to lead a Lean-Agile transformation of a program inside a government agency.
Learn more and register here: https://www.eventbrite.com/e/safe-for-government-tickets-492977578207?aff=LACEHubComms
A Critique is a structured and actionable feedback and improvement loop on new solutions for project teams that can help ensure the design decisions being made align with user needs.
Learn more about the Design Critique Workshop as well as other available Human-Centered Design workshops, and what to expect upon project request. Contact the HCD CoE at HCD@cms.hhs.gov to schedule a workshop now.
The beginning of the new year offers a fresh start and opportunity to kickstart good habits. This year, we're focusing on Confluence space standardization. Keep reading for new space templates, tips, and best practices for an organized Confluence space. Join us in this effort to improve manual navigation and search capability, increase the usability of your space, help your team function more efficiently, and help make QualityNet Confluence a better place for all users!
Read the entire Atlassian Blog Post
Welcome to the Winter 2023 edition of embedded, an online publication packed with timely content about all things human-centered design!
In this issue, you’ll find articles recapping health-related sessions from the virtual World Usability Day event held by CMS' Center for Clinical Standards and Quality (CCSQ) Information Systems Group (ISG) in November, 2022.
Start reading the World Usability Day 2022 Recap issue now!
Join the CCSQ HCD CoE News Mailing List
Attendees will gain an introductory understanding of HCD and some basic HCD methods/activities that can be applied to their role at CCSQ.
Class Date and Time:
February 14-15, 2023; 10:00 a.m. - 3:00 p.m. EST on both days
Register Here
QualityNet Slack beginners and more advanced users! Register now for upcoming Essentials and Slack 201 Workflows training classes.
Slack 101 Essentials
If you’re new to Slack or just feeling like you could use a little more instruction on how to navigate easily and knowledgeably, then Slack 101 Essentials Training is for you!
Some of the many topics coming up:
• Setting up your profile and Slack notifications
• Composing and reading in Slack
• Threads
• Using emojis, gifs
• Audio Calls and Huddles
• Organizing your space
• Channel creation
Prerequisites
You must have CCSQ QualityNet Slack downloaded and available on your computer as well as your QualityNet Slack User Role approved. Please refer to the QualityNet Slack Confluence Getting Started page for instructions.
Register Now
Register Now. Don’t hesitate! Sessions limited to 15 persons to allow for more hands-on guidance and classes fill quickly.
| Day | Date | Time | Registration Info & Link |
|---|---|---|---|
| Wednesday | January 25 | 12 pm | Registration Info & Link |
| Monday | February 13 | 1 pm | Registration Info & Link |
| Friday | February 24 | 9:30 am | Registration Info & Link |
What is QNOD?
QNOD stands for QualityNet Operations Dashboard. This dashboard integrates data from multiple reporting sources, like New Relic, Splunk, and Amazon CloudWatch, then displays system health and availability information about each CCSQ service based on this data. QNOD is a single pane of glass into the health of the entire CCSQ ecosystem. It is the preferred method to share the state of your service with CMS and the rest of the community.
How can you help?
The QNOD team wants QNOD to be useful for ADOs as well as CMS. We are revamping the entire application from the ground up using human-centered design and software best practices. We are currently running a usability exercise on our potential new home page and would love your insight. Learn more about QNOD’s user research.
Please complete your submission by January 6th, 2023
We hope you were able to join us for CCSQ’s 4th Annual World Usability Day on November 8, 2022! Session recordings and presentation slides are now available for viewing on the event site in case you missed a session, or just want to watch it again.
Access Session Materials Now
Thank you to all who attended the 2022 CCSQ Data Camp! The recordings from all our sessions are now available here on Confluence.
In order to understand your thoughts on the event, we’d like to gather your feedback in the survey linked here. Thank you again for your participation and interest in this year's Data Camp!
Attendees will learn to champion the value of HCD, assess a team's maturity, and implement a strategy that will lead to meaningful change.
Class Date and Time:
December 8, 2022; 1:00 p.m. - 4:00 p.m. EST
Register Here
Attend the LACE Community of Practice event, Psychological Safety, on Thursday, November 17th from 1:00 pm-3:00 pm EST. Participate in engaging group activities and take part in peer discussions. Come discover techniques to foster a psychologically safe environment in your programs and teams. Attend via Zoom.
Welcome to the Fall 2022 edition of embedded, an online publication packed with timely content about all things human-centered design! Check it out now to read about HCD methodologies, case studies, best practices, insider tips, and even relatable personal experiences presented by your colleagues in CCSQ.
In the RESEARCH-themed issue, you’ll find articles like these and much more:
Start reading the Research issue now!
Join the CCSQ HCD CoE News Mailing List
Join us for the Fall 2022 CCSQ Data Camp on November 16th and 17th. The CCSQ Data Camps are multi-session, multi-day events designed for the CCSQ Data and Analytics community, where subject matter experts from various groups and lines of businesses will present on various training sessions and informational seminars. This year’s theme will be focusing on “Quality Data Analytics Innovation”, as our session speakers will provide guidance and perspective on CCSQ’s future enhancements and vision for both data and analytics tools.
If you do not have the calendar invite for the event, request an invitation today!
For agenda and session information, visit the CCSQ Data Camp page.
Attendees will gain an introductory understanding of HCD and some basic HCD methods/activities that can be applied to their role at CCSQ.
Class Date and Time:
October 18-19, 2022; 10:00 a.m. - 3:00 p.m. EST on both days
Register Here
Mark your calendars for Thursday, September 29 at 1:00 pm ET for CCSQ HCD Community of Practice: Measuring Customer Satisfaction: Case Studies from Hospital Quality Reporting Program (HQR) & Quality Payment Program (QPP). Join us to learn about aspects of customer satisfaction research at CCSQ, such as:
- Securing PRA coverage,
- Survey tools used on these projects,
- Writing customer satisfaction survey questions,
- Leveraging site intercept survey technology, and
- How the HCD Center of Excellence can support your team’s customer satisfaction research.