ISG Playbook
APIs
During this one-day course, LACE will cover the foundations and principles of Agility.
What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development.
Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, Scrum Overview, Visualizing Work, Writing User Stories, Estimation and Planning Techniques.
When: August 1, 2023; 9:00am - 3:00pm EST
Learn more and register here: https://www.zoomgov.com/meeting/register/vJIsdOChrz4qGAJp2FquQFfGcVmTmKY05ME
There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning.
During this online, two-hour training co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully share these responsibilities and achieve a balanced approach to delivery.
When: July 13, 2023; 1:00 pm – 3:00 pm EST
Learn more and register here: https://www.eventbrite.com/e/achieving-great-outcomes-with-lean-agile-and-human-centered-design-registration-608801139597?aff=CommsHub
On Thursday, June 29, Kira Prin and Sam Chapman from the IRS joined the CCSQ HCD Community of Practice to share how they collect user feedback and use web analytics to improve IRS Free File, one of the IRS’s most widely used applications.
ACCESS SESSION MATERIALS NOW
During this two-day SAFe POPM course, gain an in-depth understanding of how to effectively perform your role in the Agile Release Train (ART) as it delivers value through Planning Intervals. Discover how the Continuous Delivery Pipeline and DevOps culture contribute to the relentless improvement of the ART.
Attendees will:
- Explore how to apply Lean thinking to decompose Epics into Features and Stories,
- Refine Features and Stories,
- Manage Program and Team backlogs,
- Plan and execute Iterations and Planning Intervals.
When: June 27 & 28, from 9:00am - 5:00pm EST both days
Learn more and register here: https://www.eventbrite.com/e/safe-popm-tickets-600714381887?aff=LACEHubComms
Empathy workshops help teams or stakeholders understand and prioritize user needs before designing a solution.
Learn more about the Empathy Map Workshop as well as other available workshops, and what to expect upon project request. Contact us at HCD@cms.hhs.gov to schedule a workshop now.
Check out the HCD Annual Trend Report 2023 and explore a series of interconnected research themes concerning market forces, societal shifts, consumer demand, and historical events that impact healthcare, as well as the insights gathered from a CCSQ community survey.
Start reading the Annual Trend Report now!
Mark your calendars for Wednesday, June 7th from 1:00pm-3:00pm ET for CCSQ LACE Community of Practice: Creating Organizational Accountability
During this CCSQ Community of Practice event, the LACE will examine the various agreements between teams, leadership, customers and partners to create a fabric of organizational accountability.
Attendees will:
- Discover how continuous exploration fuels innovation,
- Gain the guidance and tools you'll need to work effectively in remote environments with distributed teams, and
- Define a vision, strategy, and roadmap to satisfy existing customers and attract new ones.
Learn more and register here: https://www.eventbrite.com/e/the-ccsq-lace-community-of-practice-creating-organizational-accountability-tickets-600706749057?aff=LACEHubComms
Design workshops allow you to rapidly generate and discuss a wide set of ideas with a diverse group of attendees.
Learn more about the Design Studio Workshop as well as other available workshops, and what to expect upon project request. Contact us at HCD@cms.hhs.gov to schedule a workshop now.
The spring CCSQ Data Camp is being held May 23rd and 24th. This is a multi-session, multi-day event designed for the CCSQ Data and Analytics community.
The mission of the CCSQ Data & Analytics Team is to encourage the community to "Come to the Data." During this Data Camp, we be exploring our theme of "Expanding the Analytics Toolbox," as we discuss the latest addition to the CCSQ Data & Analytics environment, Databricks.
To learn more about Spring Data Camp 2023 click here.
Learn about this spring's CCSQ Data Camp being held May 23rd and 24th. This is a multi-session, multi-day event designed for the CCSQ Data and Analytics community.
We are excited to announce the launch of QualityNet Lucid, a toolset that enables users to plan and visualize collectively and virtually. The QualityNet Lucid Suite is live and available for you to request access. The QualityNet Lucid Suite encompasses both Lucidspark and Lucidchart.
Lucidspark:
With Lucidspark’s collaborative virtual whiteboard, your team can collect and organize ideas and then turn them into action. For example, teams can:
- Facilitate effective meetings, planning sessions, and workshops with the right balance of structure and flexibility.
- Ideate in real time with teammates.
- Provide feedback, organize, and vote on ideas, and create action items.
- Convert sticky notes into Jira issues to turn your ideas into trackable stories and tasks.
Lucidchart:
With Lucidchart’s collaborative diagramming feature, your team can create and share technical diagrams with ease. For example, teams can:
- Import environment information directly from sources such as AWS and automatically generate diagrams from that data.
- Co-author in real time
- Work more efficiently with visualizing technical diagrams as a team.
For details on the Lucid user types, how to request access, and information on upcoming training, refer to the QualityNet Lucid page on Confluence.
*Don’t forget to join the #Help-Lucid Slack channel regarding questions or support!
Register now for upcoming training offerings from the Lean-Agile (LACE) and the Human-Centered Design (HCD CoE) Centers of Excellence.
- Survey Design Best Practices - May 11, 2023
- Agility Foundations - May 16, 2023
- SAFe Agile Product Management - May 23 & 24, 2023
- Persona-Driven Backlog Prioritization - June 8, 2023
- Introduction to Human-Centered Design - June 13 & 14, 2023
- SAFe Product Owner Product Manager - June 27 & 28, 2023
- Better Together: Achieving great outcomes with Lean, Agile, and Human-Centered Design - July 13, 2023
Learn more about the Centers of Excellence
Discovery workshops help teams communicate the current state and create consensus for milestones and plans. We offer 3 unique types that can be utilized pre-kickoff. Learn more about the Pre-Mortem, Stakeholder Mapping, and Team Contract workshops, as well as other available workshops, and what to expect upon project request. Contact us at HCD@cms.hhs.gov to schedule a workshop now.
Mark your calendars for Thursday, March 30 at 1:00 pm ET for CCSQ HCD Community of Practice: Research Operations: Approaches to Recruitment and Knowledge Management. We will be joined by a diverse and rich community panel of researchers, digital experts and HCD leaders discussing and debating research operations.
The session may cover topics including:
- Recruiting,
- Records management (including PII),
- Paperwork Reduction Act,
- Knowledge management (synthesis, collaboration, findings),
- Research tools, and
- Ways CMS can better support research operations.
Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community
During this two-hour course, the LACE will provide a comprehensive overview of Value Stream Mapping. Attendees will learn the concept of organizing around value and the different types of value streams, the steps for mapping value streams and techniques for optimizing the flow of value. The course will discuss how to manage, maintain, and improve a value stream over time.
Learn more and register here: https://www.eventbrite.com/e/value-stream-mapping-tickets-492993586087?aff=LACEHubComms
Prioritization workshops help teams and leadership reach the best decisions by providing a mechanism for thoughtful team input.
Learn more about the Team Priorities Workshop as well as other available workshops, and what to expect upon project request. Contact us at HCD@cms.hhs.gov to schedule a workshop now.