ISG Playbook
APIs
File Migration
Migration of all FileCloud files in the My Files folders began on January 22nd, 2024 and is expected to be completed on February 6th, 2024. As of January 25th, 2024, any files uploaded to FileCloud were not migrated to the new Unified File Management system and will need to be manually uploaded . Migration of all FileCloud Team folders will begin on February 6, 2024 and is expected to be completed on March 1st, 2024. Migration of all FileCloud Network Shares will begin on February 12, 2024 and is expected to be completed on March 1st, 2024.
How to Access Your Files
Step 1: Navigate to Unified File Management via the following url: https://qnetmft.cms.gov.
Step 2: Enter your HARP User ID and Password
Step 3: Upon a successful login, you will be redirected to the main dashboard page. From the dashboard, you will be able to navigate to your folders under your group directory.
Additional Information
For more information, please visit the QualityNet IT Services FileCloud Decommission FAQs page. For any additional questions, please message us on our Slack Channel: #help-ufm.
Register now for upcoming training offerings from the Lean-Agile (LACE) and the Human-Centered Design (HCD CoE) Centers of Excellence.
An Introduction to Human-Centered Design - February 13 + 14, 2024
Leading SAFe - February 20 + 21, 2024
Better Together: Achieving great outcomes with Lean, Agile and Human- Centered Design - March 19, 2024
Learn more about the Centers of Excellence: CCSQ Centers of Excellence
On Tuesday, December 19, Dana Chisnell, from the U.S. Department of Homeland Security, joined the CCSQ HCD Community of Practice to share the four common approaches to usability testing — from quick tests with colleagues in the office, to structured, remote testing with real users.
The session recording and resources are now available for viewing in case you missed the session, or just want to watch it again.
Access Session Materials Now: DHS (Department of Homeland Security) Usability Testing Kit — So Easy, Anyone Can Do It
QualityNet FileCloud is being decommissioned as part of the transition to the new Unified File Management (UFM) service. FileCloud users will automatically be migrated to UFM during this transition period. Beginning January 2, 2024, Personal Files (the most recent versions only) will be migrated from FileCloud into the new UFM system with an expected completion date of January 15, 2024. The Team Folders (the most recent versions only) will be migrated into the new UFM system starting January 15th, 2024, with an expected completion date of February 15, 2024. The Network Shares will also be migrated to UFM in February 2024.
***Call to Action***
In preparation for the transition, QualityNet FileCloud users should review all files and data. Any content that is outdated or no longer needed should be removed by January 2, 2024, so it is not pulled into the UFM system.
Additional Information
For more information, please visit the FileCloud Page on QualityNet Confluence, which includes Decommission FAQs. If you have any questions, contact us via email at ServiceCenterSOS@cms.hhs.gov. Additional communication on how to access UFM will be sent out in the coming weeks.
We hope you were able to join us for CCSQ’s 5th Annual World Usability Day on November 8, 2023! Session recordings and presentation slides are now available for viewing on the event site in case you missed a session, or just want to watch it again.
Thank you again to all of the speakers and attendees for celebrating World Usability Day with us!
When: Tuesday, December 19th from 3:00pm-4:00pm EST
Join us, to learn how to use the kit’s guidelines and templates to test the usability of your services and solutions. The resources provided in the DHS Usability Testing Kit can help you systematize the testing process, produce reliable findings, and expand your ability to test your websites, forms, and mobile apps with real users — before you launch them out into the world. No registration required.
Featuring Guest Speaker, Dana Chisnell, Deputy Director for Customer Experience (CX) - U.S. Department of Homeland Security.
Join Zoom Meeting
https://www.zoomgov.com/j/1611396449?pwd=STBIQzZJL1cwK2NMeGF2dGI4QXRJdz09
Meeting ID: 161 139 6449
Passcode: 585100
Join the Center for Clinical Standards and Quality (CCSQ), a component within the Centers for Medicare and Medicaid Services (CMS), as we examine ways in which we can work together to create solutions and connect our work to the big problems of the world with our 5th Annual World Usability Day from 8:30am – 4:00pm EST on November 8, 2023.
The Information Systems Group (ISG), a part of CCSQ, will host a virtual event to explore this year's theme: Collaboration and Cooperation. With an open-house style format on Zoom, you can join portions of the event to align with your schedule and interests. Visit the event site and watch a brief video to learn more about what we have planned for the event.
No registration is required.
Visit the CCSQ World Usability Day Site
Register now for upcoming training offerings from the Lean-Agile (LACE) and the Human-Centered Design (HCD CoE) Centers of Excellence.
- LACE Explained: Kanban - November 21, 2023
- LACE Explained: Quality Practices - December 12, 2023
- Customer Empathy Through Journey Mapping - December 13, 2023
- LACE Explained: Inspect & Adapt - December 19, 2023
Learn more about the Centers of Excellence: CCSQ Centers of Excellence
On Thursday, September 28, Stephanie Tepper and Blair Read from the General Services Administration’s (GSA) Office of Evaluation Sciences (OES) joined the CCSQ HCD Community of Practice to discuss the digital forms evaluation project and share how five GSA offices and the public worked together to improve federal forms. The session recording and resources are now available for viewing in case you missed the session, or just want to watch it again.
School is now in session! Announcing the Grand Opening of the ESS Tools University. Register for upcoming QualityNet Confluence, Jira, and Slack training sessions, view materials from previous sessions, watch on-demand Lucid and SurveyMonkey trainings, and more.
Visit the ESS Tools University Now
Every November, communities come together to celebrate how we can make life easier for everyone. On Wednesday, November 8, ISG will host its 5th annual program to explore this year’s theme, Collaboration and Cooperation. With this theme, we seek to examine ways in which we can work together to create solutions and connect our work to the big problems of the world. Look for more information in the future.
Save the date: Wednesday, November 8, 2023
ISG will host the 5th Annual CCSQ World Usability Day on Wednesday, November 8, 2023. We're looking for speakers, contributors for panel discussions, and facilitators who would like to help us explore this year’s theme, Collaboration and Cooperation. We also have volunteer opportunities for those who would like to support the event without presenting a topic.
Please complete the Call for Speakers form by Friday, September 1.
Learn more about how to get involved: https://forms.office.com/r/NDaRYGfbZk
There’s a new resource to support your QNOD needs. Need to submit a change request or enhancement for your service? The QNOD Request Service Desk is here for you. Fill out the form with the details regarding your request, click "Create", and you’re done! You can even track your request through the QualityNet Help Center request tracking feature. Always know where your request is in the process without making a call, drafting an email, or sending a Slack message. Accessible, convenient, and available to you now, the QNOD Request Service Desk is your key to an easy change/enhancement request process. Check it out!
Want to learn how to use it? Visit the QNOD Request Service Desk tab on the QNOD Confluence page. For more information about QNOD, visit our QNOD Confluence page. If you have questions about the Service Desk or need help with any other QNOD issue, contact us on our slack channel #help-qnod-dashboard.
The QNOD Service Desk does not replace ServiceNow as the submission portal for Incident Reporting. If you have an Incident to report, please submit it via ServiceNow.
During this CCSQ Community of Practice event, the LACE will explore the boundless possibilities of embracing agility to enhance our organizations' resilience and success. Together, we unlock the potential of adaptive strategies, foster a culture of continuous improvement, and build strong connections to thrive in an ever-changing business landscape.
Attendees will:
- Discover what Business Agility is,
- Learn about the state of Business Agility in CCSQ,
- Gain insight from SAFe and
- Hear from speakers’ firsthand experiences.
When: Wednesday, September 6th; 1:00 pm – 3:00 pm EST
Learn more and register here: https://www.zoomgov.com/meeting/register/vJItcO2vqz0sHKgFKKCBMOY6Sr-RGHuW4nc
Register now for upcoming training offerings from the Lean-Agile (LACE) and the Human-Centered Design (HCD CoE) Centers of Excellence.
- Personas - Gain Empathy for Improved Ideation and Implementation - July 19, 2023
- Agility Foundations - August 1, 2023
- Introduction to Human-Centered Design - August 8 & 9, 2023
- SAFe Product Owner Product Manager - August 29 & 30, 2023