Upcoming HCD Course - Register Now!

Customer Empathy Through Journey Mapping

Understanding the customers’ holistic experience with CMS can help you identify both customer pain points and opportunities for improving the customer experience. Journey maps, a commonly used Human-Centered Design (HCD) tool, create empathy by depicting the customers’ perspective as they interact with different touchpoints throughout their experience with CMS.  

During this online, four-hour training, attendees will learn how journey maps can be a useful human-centered design tool. They will finish the course with the skills to create and use a journey map to communicate insights, engage cross-department team members, and provoke change through the findings in this tool.  

When: Wednesday, June 12, 2024; 10:00 am – 3:00 pm ET
Register on Zoom: https://www.zoomgov.com/meeting/register/vJItdu-urDsuH1Ty2u_PdglX8dvasQaDGtA