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An Introduction to Human-Centered Design
Discover Human-Centered Design (HCD) at CMS. Learn the six-step process through hands-on workshops.
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Personas: Gain Empathy for Improved Ideation and Implementation
Unlock creativity with personas. Drive empathy and ideation for better customer experiences.
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Optimizing Usability with Site Analytics
Refine products iteratively with site analytics. Elevate design and functionality for enhanced customer satisfaction.
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Customer Empathy Through Journey Mapping
Visualize customer experiences with journey maps. Enhance empathy and drive impactful change with this HCD tool.
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Survey Design Best Practices
Learn survey design basics. Gain insights and avoid pitfalls for meaningful results.
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Achieving Great Outcomes with Lean, Agile, and Human-Centered Design
Discover synergy between design & development. Achieve balance with lean, agile & HCD.
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Persona-Driven Backlog Prioritization
Prioritize customer value with Kano Method. Learn unbiased backlog techniques for optimal results.
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Leading a Mature HCD Practice
Become an HCD change agent. Learn to champion customer-centricity and drive meaningful transformation.
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