![](https://qnetconfluence.cms.gov/download/attachments/517383117/BANNER.jpg?version=1&modificationDate=1704818906692&api=v2)
Leading a Mature HCD Practice
Overview
Whether your team is new to Human-Centered Design or working to mature its existing practices, this course is for anyone who would like to be an effective agent of change in bringing the customer to the forefront of decision-making.
Learning Objectives
After attending the remote training, attendees will understand 1) how to effectively communicate the value of HCD to leadership, 2) how to assess the HCD maturity of a team, and 3) how to strategically improve your HCD implementation.
Details
Duration: 4 hours
Level: Intermediate
Prerequisites: Recommend completion of Foundational Learning Path (FLP) courses Introduction to Human-Centered Design and LACE Agility Foundations.
Class type: Remote w/ interactive and collaborative exercises.
Contact us at HCD@cms.hhs.gov for questions about the training.
Who Will Benefit?
LEADERSHIP
Achieve Your Certification
To earn a Certificate of Completion from CCSQ’s Human-Centered Design Center of Excellence, participants must complete the full duration of the training course and you will receive a dated and verified Electronic Certificate (PDF). Certificates are sent to your email within two weeks of completion. Time spent learning contributes to your continued education/training tracker and enhances your proficiency in Human-Centered Design. Upon completion of your certificate, showcase it on your resume and LinkedIn profile to demonstrate your expertise.
Duration of learning: 4 hours / 240 mins
Earn your CCSQ HCD certification today and register for upcoming training courses.
Testimonials
Connect with Us!
QualityNet Slack: #hcd-share and #help-hcd
Email Lists: Sign up at https://qualitynet.cms.gov/listserv-signup
General CoE News: "CCSQ HCD CoE News"
Community of Practice Emails: "CCSQ HCD-CoP Notify"