Human-Centered Design

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An Introduction to Human-Centered Design

Overview

Human-Centered Design (HCD) is the process we use to understand the people for whom we are writing policies and creating programs and services for at CMS. The successful practice of HCD means we are meeting the mission of CMS: "to ensure that the voices and needs of the populations we represent are present as the agency is developing, implementing, and evaluating its programs and policies." HCD is part of ISG's mission, but it can be applied to any type of work at CCSQ, including products, services, and even policy.  

Learning Objectives

After attending the remote training, attendees will have an introductory understanding of HCD and some basic HCD methods/activities that can be applied to their role at CCSQ. 

  • Speaking the same language as contractors to improve oversight.

  • Provides immediate, actionable tips​ and improves team collaboration and ideation.

Details

Following the six-step HCD process that we use at CMS, the training workshop will introduce you to HCD and reinforce knowledge with activity-based group learning.

  • Duration: 2 Days / 4 hours = total 8 Hours

  • Level: Beginner

  • Prerequisites: None

  • Attendee types: Everyone

  • Class type: Remote w/ interactive and collaborative exercises.

Foundational Learning Path (FLP)

Completion of this required introductory course is the first part to achieving HCD proficiency and effectiveness.

ISG/CMS Foundational Learning Path certification — For All CMS Employees and Contractors of CCSQ who complete the certification of HCD-101 Intro to HCD, LACE's Agility Foundations courses and finally, for all ISG employees HCD 201 Better Together: Achieving great outcomes with Lean, Agile and Human-Centered Design is recommended.

 Contact us at HCD@cms.hhs.gov for questions about the training.


Who Will Benefit?


older women thinking

NEWBIE




man with dark hair thinking

TECHNOLOGIST



man with light hair thinking

PROFESSIONAL



man with light hair thinking

LEADERSHIP


Certificate for This Course


CCSQ’s Human-Centered Design Center of Excellence helps your continuing education with certified training courses and workshops in preparing you to understand the people for whom you develop policies, products and services.


To earn a Certificate of Completion from CCSQ’s Human-Centered Design Center of Excellence, participants must complete the full duration of the training course and will receive a dated and verified Electronic Certificate (PDF). Certificates are sent to your email within two weeks of completion. Once you have earned your certificate, list it on your resume and LinkedIn profile under ‘Education’.


Duration of learning: 8 hours / 480mins
Earn your CCSQ HCD certification today and registrar for upcoming training courses.


Related Courses

• HCD 102

• HCD 103

Testimonials
  • "The speakers were entertaining and very knowledgeable. They made the training fun."
  • "The breakout rooms were very beneficial. It helped reinforce the concepts that were being presented."
  • "The exercises were thought-provoking and easy to apply in day-to-day work tasks."
  • "I enjoyed the activities that gave us an opportunity to pilot some of the strategies we were learning."
  • "The exercises were thought-provoking and easy to apply in day-to-day work tasks."


Connect with Us!


 




QualityNet Slack: #hcd-share and #help-hcd

Email Lists: Sign up at https://qualitynet.cms.gov/listserv-signup 

General CoE News: "CCSQ HCD CoE News" 

Community of Practice Emails: "CCSQ HCD-CoP Notify"





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