Coaching

Creators and change-makers often need support and expertise beyond their team. The Human-Centered Design team works one-on-one with individuals and teams who want guidance, coaching, workshops, and feedback.

We not only help find solutions, we teach people the skills needed to sustain changes. We do this through an integrated blend of learning and project-based, hands-on experiences.

If you’re interested in partnering with the HCD team, please contact us.

Guiding Principles for Coaching:

- Improve policies, products, and services through the critical involvement of customers in the creative problem-solving process
- Grow organizational knowledge of how to implement the HCD process and to address future challenges
- Increase staff capacity to implement the HCD process
- Generate shared knowledge on the HCD process and understand our customers deeply, how well we serve them, and where there are opportunities for better service delivery

How We Can Help

Workshops Offered

What to expect:

Intake meeting upon project request to understand goals, timeframes, stakeholders etc. The HCD CoE will provide a plan specific to the client and develop materials for facilitation. The client will provide a stakeholder plan for processing workshop data and collaborating on action plan.

HCD CoE workshops are offered by request only. If you're interested in any of these workshops, please contact us.

Type	Name	Benefit	HCD Phase*
Critique Workshops	Design Critique	Ensure that design decisions align to user needs. Offers timely and actionable user & stakeholder feedback for current work & project workflows. Review continuous changes and improvements to new solutions. Highly adaptive to Lean/Agile sprint process. Build team clarity of objectives & identify problems in workflow.	Ideate Prototype
Design Workshops	Design Studio	Rapidly generate and discuss a wide set of ideas with a diverse group of attendees. Benefits include: Understand diverse perspectives. Adapt to tight timelines and fast workflows. Buy-in through collaboration.	Ideate Prototype
Discovery Workshops	Pre-Mortem Stakeholder Mapping Team Contract	Communicate the current state and create consensus for milestones and plans. Understand business requirements at the beginning of an initiative. Gather existing knowledge from client or stakeholder teams. Create consensus on plans for a project.	Initiate Immerse Synthesize
Empathy Workshops	Empathy Map	Help a broad team or stakeholders understand, empathize with, and prioritize user needs before designing a solution. Build an empathic framework to discover, understand and solve user and stakeholders problems. Increase emotional intelligence (EQ). Effectively analyze & organize empathy from user & stakeholder POV. Generate and categorize user problem opportunities.	Immerse Synthesize
Prioritization Workshops	Team Priorities	Build consensus on which customers and stakeholders value most and prioritize them. There are too many competing priorities. Stakeholders are asking for too much and there is scope creep or feature overload. Weigh the value of planned feature releases against each other in order to shape a roadmap. Bring sponsored users into the process in order to have them weigh in on features or items that they value most.	Initiate Synthesize

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Guiding Principles for Coaching:

How We Can Help

Workshops Offered

What to expect:

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