DHS (Department of Homeland Security) Usability Testing Kit — So Easy, Anyone Can Do It

Reading Time: 2 min

Usability testing is a way to learn how easy or difficult it is for people to use something by observing them actually using it. 

In this highly accessible session, you’ll learn how to use the kit’s guidelines and templates to test the usability of your services and solutions. We’ll dive into the details for four common approaches to usability testing — from quick tests with colleagues in the office, to structured, remote testing with real users. The resources provided in the DHS Usability Testing Kit can help you systematize the testing process, produce reliable findings, and expand your ability to test your websites, forms, and mobile apps with real users — before you launch them out into the world. 

Our guest presenter is Dana Chisnell, Deputy Director for Customer Experience (CX) - U.S. Department of Homeland Security.

What you will learn: 

• How to get familiar with usability testing 
• What you need for usability testing 
• How to plan for usability testing 
• How to conduct a usability testing 
• Four approaches to usability testing 
• Easy to apply templates & tools 

The presentation slides and recording will be available following the session on Confluence. 

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When: Thursday, September 28, 1 PM ET

Where: Zoom; Meeting ID: 161 139 6449; Passcode: 585100