Human-Centered Design

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The Paperwork Reduction Act (PRA) governs how federal agencies and their contractors collect information from the public, including human-centered design (HCD) research for an existing or new product or service. To learn more about the PRA and HCD research, view the HCD Center of Excellence’s Confluence site, which includes high-level steps to get started, a quick reference guide, and a decision tree. 

View HCD and PRA Job Aid: https://qnetconfluence.cms.gov/display/HCD/Paperwork+Reduction+Act 



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