QualityNet Mailer

QualityNet Mailer provides organizations with customizable discussion, notification, and distribution lists with easy-to-manage administration features to save you time and effort.

This CMS-sponsored solution was created for Application Development Organizations (ADOs) and contractors to communicate with large groups of program participants, stakeholders, and end-users.

QualityNet Mailer offers two types of lists:

Notification List: A simple, one-way communication. This distribution list allows an administrator to send news, meeting invites, surveys, and other information to large groups of subscribers.
Discussion List: Open, ongoing email conversations for organizations and groups. With this list, an administrator can review and release discussion comments or automate the process.

Lists can be set to either a public or private setting and are created by request. Public lists are offered for open subscriptions, while Private lists may be established to reach a more select group of participants and requires List Administrator approval to join.

All lists are available by subscription on the Sign Up for Email Updates page of QualityNet.

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What is the difference between Notification and Discussion lists?

Notification lists are intended to a one-way communication and distribution list to send news, meeting invites, surveys, and other information to large groups of subscribers
Discussion lists allow list members to comment and share information with their groups.

Should my membership be Public or Private?

If there is no sensitive information being shared, you're in compliance with your organization's security policies, and you do not need to review and approve member subscription requests, select a public list.
If the list needs more oversight, security, or the List Administrator just prefers to closely manage their subscribers, select a private list to approve all member subscription requests.

What is Sender Masking?

We default our settings to mask the sender, which means we mask the email address of the list administrator who sends a message. This setting can be changed to display your email address, if preferred.

What is the difference between member and non-member settings?

Members are subscribers to your list who either are active or suspended.
Non-members are people who have posted to you list but are not subscribed. These posts could come from legitimate users who have posted to the list without subscribing or they may be spammers. To protect from spam, all posts from anyone who isn't subscribed are indicated as being from non-members.

What is the difference between Accept, Hold, and Reject replies?

Accept replies means that all messages sent to the list are released without approval.
Hold replies mean that all replies are held for approval before being sent out to all list members.
Reject replies means that all replies are automatically rejected (used for discussion lists).

User Guides and Training Materials

Demos

Memos

Getting Started

Requesting Your QualityNet Mailer Role in HARP

If you do not yet have a HARP, EIDM, or EUA account, you will need to register for a HARP ID. For instructions on the HARP registration process, refer to the HARP page. (hyperlink to: https://qnetconfluence.cms.gov/display/HS/HARP)
Once the HARP account has been created, log into HARP and request a QualityNet Mailer role.
Select User Roles from the top of the page, then select Request a Role.
On the Select a Program page, select Headless Content Management (H-CMS)
Select the List Administrator role if you want to create and manage lists. If you're signing up to moderate an existing list, select the List Moderator user role.

We will review and approves role request and notify you via email when your request has been submitted and again when your role has been approved or denied.

Creating or Migrating a List

After your List Administrator role request has been submitted, you can create new lists and notifications or transfer existing ones by completing the HCQIS Email List Request form. Then submit the completed form to ESS_ADO_Support@ventera.com, and the QualityNet Mailer team will notify you once the list has been created.

Subscribing to a List

To subscribe to a Notification or Discussion list, select the Public or Private list tab on the signup page and select checkboxes for the lists you want to subscribe to and submit your request. You will then receive an email with instructions on how to confirm your subscription. Private lists require approval from the List Administrator before the confirmation email is sent.

Definitions

CMS approver - must be CMS COR, security official, product owner
List Administrator - authenticated user (requires HARP account), with privileges to:
- add/remove list members
- approve new list members (private lists)
- create, send email messages to list members (Notification lists)
HARP ID - established during registration for HCQIS Access Roles and Profile (HARP) account, available at: https://harp.cms.gov/register/profile-info
List name - typically refers to program/topic; subject to editing (approximately 110-character limit)
List description - for use on list sign-up page to assist potential subscribers in selection process
Notification list - available via subscription; for distribution of CMS-approved messages to list members
Discussion list - available via subscription; any list member may create message, which is distributed to all list members
Public list - open to anyone, via subscription (available from QualityNet.cms.gov) or addition by List Administrator
Private list - open to defined (restricted) group; membership request approved by List Administrator

System Status

OPERATIONAL

Need Help ?

For questions, please reach out to the QualityNet Support Services at:

Phone: (866) 288-8914 (TRS:711)

Slack: #help-service-center-sos

Email: ServiceCenterSOS@cms.hhs.gov

Hours of Operation: 24/7