Check out the HCD Annual Trend Report 2023 and explore a series of interconnected research themes concerning market forces, societal shifts, consumer demand, and historical events that impact healthcare, as well as the insights gathered from a CCSQ community survey.

Start reading the Annual Trend Report now!

Spring Data Camp

The spring CCSQ Data Camp is being held May 23rd and 24th. This is a multi-session, multi-day event designed for the CCSQ Data and Analytics community.

The mission of the CCSQ Data & Analytics Team is to encourage the community to "Come to the Data." During this Data Camp, we be exploring our theme of "Expanding the Analytics Toolbox," as we discuss the latest addition to the CCSQ Data & Analytics environment, Databricks.

To learn more about Spring Data Camp 2023 click here

Learn about this spring's CCSQ Data Camp being held May 23rd and 24th. This is a multi-session, multi-day event designed for the CCSQ Data and Analytics community.

QualityNet Lucid Is Here!

We are excited to announce the launch of QualityNet Lucid, a toolset that enables users to plan and visualize collectively and virtually. The QualityNet Lucid Suite is live and available for you to request access. The QualityNet Lucid Suite encompasses both Lucidspark and Lucidchart.


With Lucidspark’s collaborative virtual whiteboard, your team can collect and organize ideas and then turn them into action. For example, teams can:

  • Facilitate effective meetings, planning sessions, and workshops with the right balance of structure and flexibility.
  • Ideate in real time with teammates.
  • Provide feedback, organize, and vote on ideas, and create action items.
  • Convert sticky notes into Jira issues to turn your ideas into trackable stories and tasks.


With Lucidchart’s collaborative diagramming feature, your team can create and share technical diagrams with ease. For example, teams can:

  • Import environment information directly from sources such as AWS and automatically generate diagrams from that data.
  • Co-author in real time
  • Work more efficiently with visualizing technical diagrams as a team.

For details on the Lucid user types, how to request access, and information on upcoming training, refer to the QualityNet Lucid page on Confluence.

*Don’t forget to join the #Help-Lucid Slack channel regarding questions or support!

Discovery workshops help teams communicate the current state and create consensus for milestones and plans. We offer 3 unique types that can be utilized pre-kickoff. Learn more about the Pre-Mortem, Stakeholder Mapping, and Team Contract workshops, as well as other available workshops, and what to expect upon project request. Contact us at to schedule a workshop now. 

Prioritization workshops help teams and leadership reach the best decisions by providing a mechanism for thoughtful team input.
Learn more about the Team Priorities Workshop as well as other available workshops, and what to expect upon project request. Contact us at to schedule a workshop now.

The beginning of the new year offers a fresh start and opportunity to kickstart good habits. This year, we're focusing on Confluence space standardization. Keep reading for new space templates, tips, and best practices for an organized Confluence space. Join us in this effort to improve manual navigation and search capability, increase the usability of your space, help your team function more efficiently, and help make QualityNet Confluence a better place for all users!

Read the entire Atlassian Blog Post

Welcome to the Winter 2023 edition of embedded, an online publication packed with timely content about all things human-centered design!

In this issue, you’ll find articles recapping health-related sessions from the virtual World Usability Day event held by CMS' Center for Clinical Standards and Quality (CCSQ) Information Systems Group (ISG) in November, 2022. 

Start reading the World Usability Day 2022 Recap issue now!

Join the CCSQ HCD CoE News Mailing List

QualityNet Slack beginners and more advanced users!  Register now for upcoming Essentials and Slack 201 Workflows training classes.

Slack 101 Essentials

If you’re new to Slack or just feeling like you could use a little more instruction on how to navigate easily and knowledgeably, then Slack 101 Essentials Training is for you!

Some of the many topics coming up: 

Setting up your profile and Slack notifications

Composing and reading in Slack


Using emojis, gifs

Audio Calls and Huddles

Organizing your space

Channel creation


You must have CCSQ QualityNet Slack downloaded and available on your computer as well as your QualityNet Slack User Role approved.  Please refer to the QualityNet Slack Confluence Getting Started page for instructions.

Register Now

Register Now.  Don’t hesitate!  Sessions limited to 15 persons to allow for more hands-on guidance and classes fill quickly.

DayDateTimeRegistration Info & Link
WednesdayJanuary 2512 pmRegistration Info & Link
MondayFebruary 131 pmRegistration Info & Link
FridayFebruary 249:30 amRegistration Info & Link
We Need Your Help!

What is QNOD?

QNOD stands for QualityNet Operations Dashboard. This dashboard integrates data from multiple reporting sources, like New Relic, Splunk, and Amazon CloudWatch, then displays system health and availability information about each CCSQ service based on this data. QNOD is a single pane of glass into the health of the entire CCSQ ecosystem. It is the preferred method to share the state of your service with CMS and the rest of the community.

How can you help?

The QNOD team wants QNOD to be useful for ADOs as well as CMS. We are revamping the entire application from the ground up using human-centered design and software best practices. We are currently running a usability exercise on our potential new home page and would love your insight. Learn more about QNOD’s user research.

Please complete your submission by January 6th, 2023

We hope you were able to join us for CCSQ’s 4th Annual World Usability Day on November 8, 2022! Session recordings and presentation slides are now available for viewing on the event site in case you missed a session, or just want to watch it again.

Access Session Materials Now

Thank you to all who attended the 2022 CCSQ Data Camp! The recordings from all our sessions are now available here on Confluence.
In order to understand your thoughts on the event, we’d like to gather your feedback in the survey linked here. Thank you again for your participation and interest in this year's Data Camp!

Attend the LACE Community of Practice event, Psychological Safety, on Thursday, November 17th from 1:00 pm-3:00 pm EST. Participate in engaging group activities and take part in peer discussions. Come discover techniques to foster a psychologically safe environment in your programs and teams. Attend via Zoom.


Welcome to the Fall 2022 edition of embedded, an online publication packed with timely content about all things human-centered design! Check it out now to read about HCD methodologies, case studies, best practices, insider tips, and even relatable personal experiences presented by your colleagues in CCSQ.

In the RESEARCH-themed issue, you’ll find articles like these and much more:

Start reading the Research issue now!

Join the CCSQ HCD CoE News Mailing List

We are constantly collaborating with teammates and creating content for other users to consume in Confluence and Jira — attaching a screenshot and tagging a team member to review a Jira issue; creating an informational page in Confluence with applicable videos and images included; etc. While we may be thinking about how to make this content more interesting and exciting, we don't always consider how accessible it is.

According to the CDC, one in four adults in the United States has a disability. Users with varying degrees of visual, cognitive, auditory, speech, and motor disabilities will have vastly different experiences with the same content. We should strive to make our content just as accessible to users with disabilities as it is to those without disabilities.
Keep reading for a few ways to increase accessibility in QualityNet Confluence and Jira. 

Read the entire Atlassian Blog Post

CMS email will be unavailable starting Friday, September 2 at 8 pm EDT, and ending on Tuesday, September 6. CMS will be migrating email from HHS-managed to CMS-managed services.

What does this mean for you?

  • All emails sent to “” addresses, including the CCSQ Service Center, will receive an undeliverable message and will not be processed. 
  • Users with an “” email address will not be able to send messages. 

What if you need support?

  • Utilize CCSQ Support Central “Create a Ticket” to submit CCSQ Service Center tickets. 
  • Contact the CCSQ Service Center at #help-service-center-sos.
  • On Monday September 5th, the following Lines of Business (LOBs) will be able to create a CCSQ Service Center ticket by leaving a voicemail message at the number listed. The CCSQ Service Center will reply to your voicemail as soon as possible starting on Tuesday September 6th at 8 am EDT.
    • Quality Payment Program (QPP) & Electronic Prescribing for Controlled Substances (EPCS): (866) 288-8292
    • Hospital Quality Reporting (HQR) & End Stage Renal Disease Quality Reporting System (EQRS): (866) 288-8912
    • Internet Quality Improvement Evaluation System (iQIES): (800) 339-9313