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Welcome to the Winter 2023 edition of embedded, an online publication packed with timely content about all things human-centered design!

In this issue, you’ll find articles recapping health-related sessions from the virtual World Usability Day event held by CMS' Center for Clinical Standards and Quality (CCSQ) Information Systems Group (ISG) in November, 2022. 

Start reading the World Usability Day 2022 Recap issue now!

Join the CCSQ HCD CoE News Mailing List


QualityNet Slack beginners and more advanced users!  Register now for upcoming Essentials and Slack 201 Workflows training classes.


Slack 101 Essentials

If you’re new to Slack or just feeling like you could use a little more instruction on how to navigate easily and knowledgeably, then Slack 101 Essentials Training is for you!

Some of the many topics coming up: 

Setting up your profile and Slack notifications

Composing and reading in Slack

Threads

Using emojis, gifs

Audio Calls and Huddles

Organizing your space

Channel creation


Prerequisites

You must have CCSQ QualityNet Slack downloaded and available on your computer as well as your QualityNet Slack User Role approved.  Please refer to the QualityNet Slack Confluence Getting Started page for instructions.


Register Now

Register Now.  Don’t hesitate!  Sessions limited to 15 persons to allow for more hands-on guidance and classes fill quickly.

DayDateTimeRegistration Info & Link
WednesdayJanuary 2512 pmRegistration Info & Link
MondayFebruary 131 pmRegistration Info & Link
FridayFebruary 249:30 amRegistration Info & Link
We Need Your Help!


What is QNOD?

QNOD stands for QualityNet Operations Dashboard. This dashboard integrates data from multiple reporting sources, like New Relic, Splunk, and Amazon CloudWatch, then displays system health and availability information about each CCSQ service based on this data. QNOD is a single pane of glass into the health of the entire CCSQ ecosystem. It is the preferred method to share the state of your service with CMS and the rest of the community.


How can you help?

The QNOD team wants QNOD to be useful for ADOs as well as CMS. We are revamping the entire application from the ground up using human-centered design and software best practices. We are currently running a usability exercise on our potential new home page and would love your insight. Learn more about QNOD’s user research.

Please complete your submission by January 6th, 2023

We hope you were able to join us for CCSQ’s 4th Annual World Usability Day on November 8, 2022! Session recordings and presentation slides are now available for viewing on the event site in case you missed a session, or just want to watch it again.

Access Session Materials Now

Thank you to all who attended the 2022 CCSQ Data Camp! The recordings from all our sessions are now available here on Confluence.
In order to understand your thoughts on the event, we’d like to gather your feedback in the survey linked here. Thank you again for your participation and interest in this year's Data Camp!

Attend the LACE Community of Practice event, Psychological Safety, on Thursday, November 17th from 1:00 pm-3:00 pm EST. Participate in engaging group activities and take part in peer discussions. Come discover techniques to foster a psychologically safe environment in your programs and teams. Attend via Zoom.

REGISTER NOW

Welcome to the Fall 2022 edition of embedded, an online publication packed with timely content about all things human-centered design! Check it out now to read about HCD methodologies, case studies, best practices, insider tips, and even relatable personal experiences presented by your colleagues in CCSQ.

In the RESEARCH-themed issue, you’ll find articles like these and much more:

Start reading the Research issue now!

Join the CCSQ HCD CoE News Mailing List


We are constantly collaborating with teammates and creating content for other users to consume in Confluence and Jira — attaching a screenshot and tagging a team member to review a Jira issue; creating an informational page in Confluence with applicable videos and images included; etc. While we may be thinking about how to make this content more interesting and exciting, we don't always consider how accessible it is.

According to the CDC, one in four adults in the United States has a disability. Users with varying degrees of visual, cognitive, auditory, speech, and motor disabilities will have vastly different experiences with the same content. We should strive to make our content just as accessible to users with disabilities as it is to those without disabilities.
Keep reading for a few ways to increase accessibility in QualityNet Confluence and Jira. 

Read the entire Atlassian Blog Post


CMS email will be unavailable starting Friday, September 2 at 8 pm EDT, and ending on Tuesday, September 6. CMS will be migrating email from HHS-managed to CMS-managed services.

What does this mean for you?

  • All emails sent to “@cms.hhs.gov” addresses, including the CCSQ Service Center, will receive an undeliverable message and will not be processed. 
  • Users with an “@cms.hhs.gov” email address will not be able to send messages. 

What if you need support?

  • Utilize CCSQ Support Central “Create a Ticket” to submit CCSQ Service Center tickets. 
  • Contact the CCSQ Service Center at #help-service-center-sos.
  • On Monday September 5th, the following Lines of Business (LOBs) will be able to create a CCSQ Service Center ticket by leaving a voicemail message at the number listed. The CCSQ Service Center will reply to your voicemail as soon as possible starting on Tuesday September 6th at 8 am EDT.
    • Quality Payment Program (QPP) & Electronic Prescribing for Controlled Substances (EPCS): (866) 288-8292
    • Hospital Quality Reporting (HQR) & End Stage Renal Disease Quality Reporting System (EQRS): (866) 288-8912
    • Internet Quality Improvement Evaluation System (iQIES): (800) 339-9313

Mark your calendars for Thursday, August 25 at 1:00 pm ET for CCSQ HCD Community of Practice: Calm Technology. This talk explores the concept of calm technology, a method for smoothly capturing a user’s attention only when necessary, while calmly remaining in the background most of the time.

  • How can we design technologies that become part of a life and not a distraction from it?
  • Technologies that respect human time instead of deterring from it? 

Find Zoom info and other details on the HCD CoE space: https://qnetconfluence.cms.gov/display/HCD/Community

Welcome to the Summer 2022 edition of embedded, an online publication packed with timely content about all things human-centered design! Check it out now to read about HCD methodologies, case studies, best practices, insider tips, and even relatable personal experiences presented by your colleagues in CCSQ.

In the LEARNING-themed issue, you’ll find articles like these and much more:

Start reading the Learning issue now!

Join the CCSQ HCD CoE News Mailing List

The Tools You Need When You Need Them!

Formerly Communications Central, the new and improved Communication Toolkit Confluence Space has all the tools you’ll need for your communications efforts. Watch this video to see how the Communications Toolkit helps you will all your communications needs.

Getting help and connecting with the resources you need has never been more convenient! Visit the Communication Toolkit Confluence Space today!

Tantus is following CDC and local guidelines for health safety in the Tantus Collaboration Facility (TCF). The current level for Baltimore County is now: Low. Masks are not required.

Before visiting the TCF please visit the TCF Confluence Space for additional Safety Protocols and other information or click one of the buttons below.  For assistance or if you have questions, contact us on our QualityNet Slack channel: #help-tcf

Tantus is following CDC and local guidelines for health safety in the Tantus Collaboration Facility (TCF). The current level for Baltimore County is now: Medium. As a result of this risk change, this means that masks are not required. In addition, visitors are no longer required to complete a health attestation form.

Before visiting the TCF please visit the TCF Confluence Space for additional Safety Protocols and other information or click one of the buttons below.  For assistance or if you have questions, contact us on our QualityNet Slack channel: #help-tcf

Tantus is following CDC and local guidelines for health safety in the Tantus Collaboration Facility (TCF). The current level for Baltimore County is now: High. As a result of this risk change, this means that any visitors who visit the facility will need to follow the associated prevention guideline listed below before entering the TCF.

Required Prevention Steps before entering building:


Before visiting the TCF please visit the TCF Confluence Space for additional Safety Protocols and other information or click one of the buttons below.  For assistance or if you have question contact us on our QualityNet Slack channel: #help-tcf