ISG Playbook
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Lights, Camera, Risk Management!
Join Marty Haricot, ISG's very own Risk and Issue Management mascot, and her pals for the premiere of the On-Demand Risk Management Training! 
This delightful video series will give you a complete overview of all things ISG Risk Management—from A to Z!
What's in store?
Binge-watch all 5 modules back-to-back or enjoy them one at a time whenever you get a break!
Take the super quick knowledge check and share your feedback with us.
Total training time? Just under an hour!
The Modules:
Risks & Issues 101: Definitions and basics
ISG Risk & Issue Management Plan (RIMP)
The Lifecycle of a Risk
ROAMing Risks during PI Planning
A Special Tour of the Risk Management Toolset
Ready to dive in? 
Visit the On-Demand Risk Management Training page!
Got questions? 
Reach out to us on the #help-risk Slack channel.
Don't miss out on this epic journey through the world of ISG Risk Management! 
The CMS Enterprise Shared Services (ESS) Program, which supports the CCSQ community and QualityNet IT Services, is looking for user feedback about our tools and shared services.
These tools and shared services include HARP, Slack, Jira, Github, and Zscaler.
Your responses will help us identify areas of improvement.
Share your Experience!
Coming soon to a laptop near you! 
Marty, our Risk Management mascot, and a special guest star will be releasing a set of risk management training modules this summer. Stay tuned for further details!
The CMS Enterprise Shared Services (ESS) Team is interested in getting customer feedback around the new file management tool Unified File Management.
Background
In March 2024, FileCloud was decommissioned. We want to hear about your experience with UFM. Your feedback is critical to provide tools that support your daily tasks.
Why participate?
Your insights will directly impact the functionality of Unified File Management, making it more efficient and helpful for your daily tasks. This survey will take around 5-10 minutes to complete.
Share your experience!
FileCloud is no longer available to users as of Friday March 1, 2024, at 9am EST.
Action Required: Uninstall File Cloud
Any FileCloud users that installed FileCloud Drive should have logged out of the FileCloud Drive application and uninstall FileCloud drive by 9am EST March 1, 2024. If you have not please do so immediately. If you have Administrative Permissions to uninstall, please use the following links on instructions.
Windows Computers: How to uninstall FileCloud Drive - FileCloud Docs - Server
Mac Computers: How to uninstall FileCloud Drive for Mac - FileCloud Docs - Server
If you do not have Administrative Permissions to uninstall, please reach out to your local help desk to have them uninstall the application.
Additional Information
For more information on the FileCloud Decommission, please visit the QualityNet IT Services FileCloud Decommission FAQs page. For any additional questions, please message us on our Slack Channel: #help-ufm.
File Migration
Migration of all FileCloud files in the My Files folders began on January 22nd, 2024 and is expected to be completed on February 6th, 2024. As of January 25th, 2024, any files uploaded to FileCloud were not migrated to the new Unified File Management system and will need to be manually uploaded . Migration of all FileCloud Team folders will begin on February 6, 2024 and is expected to be completed on March 1st, 2024. Migration of all FileCloud Network Shares will begin on February 12, 2024 and is expected to be completed on March 1st, 2024.
How to Access Your Files
Step 1: Navigate to Unified File Management via the following url: https://qnetmft.cms.gov.
Step 2: Enter your HARP User ID and Password
Step 3: Upon a successful login, you will be redirected to the main dashboard page. From the dashboard, you will be able to navigate to your folders under your group directory.
Additional Information
For more information, please visit the QualityNet IT Services FileCloud Decommission FAQs page. For any additional questions, please message us on our Slack Channel: #help-ufm.
QualityNet FileCloud is being decommissioned as part of the transition to the new Unified File Management (UFM) service. FileCloud users will automatically be migrated to UFM during this transition period. Beginning January 2, 2024, Personal Files (the most recent versions only) will be migrated from FileCloud into the new UFM system with an expected completion date of January 15, 2024. The Team Folders (the most recent versions only) will be migrated into the new UFM system starting January 15th, 2024, with an expected completion date of February 15, 2024. The Network Shares will also be migrated to UFM in February 2024.
***Call to Action***
In preparation for the transition, QualityNet FileCloud users should review all files and data. Any content that is outdated or no longer needed should be removed by January 2, 2024, so it is not pulled into the UFM system.
Additional Information
For more information, please visit the FileCloud Page on QualityNet Confluence, which includes Decommission FAQs. If you have any questions, contact us via email at ServiceCenterSOS@cms.hhs.gov. Additional communication on how to access UFM will be sent out in the coming weeks.
We hope you were able to join us for CCSQ’s 5th Annual World Usability Day on November 8, 2023! Session recordings and presentation slides are now available for viewing on the event site in case you missed a session, or just want to watch it again.
Thank you again to all of the speakers and attendees for celebrating World Usability Day with us!
School is now in session! Announcing the Grand Opening of the ESS Tools University. Register for upcoming QualityNet Confluence, Jira, and Slack training sessions, view materials from previous sessions, watch on-demand Lucid and SurveyMonkey trainings, and more.
Visit the ESS Tools University Now
There’s a new resource to support your QNOD needs. Need to submit a change request or enhancement for your service? The QNOD Request Service Desk is here for you. Fill out the form with the details regarding your request, click "Create", and you’re done! You can even track your request through the QualityNet Help Center request tracking feature. Always know where your request is in the process without making a call, drafting an email, or sending a Slack message. Accessible, convenient, and available to you now, the QNOD Request Service Desk is your key to an easy change/enhancement request process. Check it out!
Want to learn how to use it? Visit the QNOD Request Service Desk tab on the QNOD Confluence page. For more information about QNOD, visit our QNOD Confluence page. If you have questions about the Service Desk or need help with any other QNOD issue, contact us on our slack channel #help-qnod-dashboard.
The QNOD Service Desk does not replace ServiceNow as the submission portal for Incident Reporting. If you have an Incident to report, please submit it via ServiceNow.
On Thursday, June 29, Kira Prin and Sam Chapman from the IRS joined the CCSQ HCD Community of Practice to share how they collect user feedback and use web analytics to improve IRS Free File, one of the IRS’s most widely used applications.
ACCESS SESSION MATERIALS NOW
Empathy workshops help teams or stakeholders understand and prioritize user needs before designing a solution.
Learn more about the Empathy Map Workshop as well as other available workshops, and what to expect upon project request. Contact us at HCD@cms.hhs.gov to schedule a workshop now.
Check out the HCD Annual Trend Report 2023 and explore a series of interconnected research themes concerning market forces, societal shifts, consumer demand, and historical events that impact healthcare, as well as the insights gathered from a CCSQ community survey.
Start reading the Annual Trend Report now!
The spring CCSQ Data Camp is being held May 23rd and 24th. This is a multi-session, multi-day event designed for the CCSQ Data and Analytics community.
The mission of the CCSQ Data & Analytics Team is to encourage the community to "Come to the Data." During this Data Camp, we be exploring our theme of "Expanding the Analytics Toolbox," as we discuss the latest addition to the CCSQ Data & Analytics environment, Databricks.
To learn more about Spring Data Camp 2023 click here.
Learn about this spring's CCSQ Data Camp being held May 23rd and 24th. This is a multi-session, multi-day event designed for the CCSQ Data and Analytics community.
We are excited to announce the launch of QualityNet Lucid, a toolset that enables users to plan and visualize collectively and virtually. The QualityNet Lucid Suite is live and available for you to request access. The QualityNet Lucid Suite encompasses both Lucidspark and Lucidchart.
Lucidspark:
With Lucidspark’s collaborative virtual whiteboard, your team can collect and organize ideas and then turn them into action. For example, teams can:
- Facilitate effective meetings, planning sessions, and workshops with the right balance of structure and flexibility.
- Ideate in real time with teammates.
- Provide feedback, organize, and vote on ideas, and create action items.
- Convert sticky notes into Jira issues to turn your ideas into trackable stories and tasks.
Lucidchart:
With Lucidchart’s collaborative diagramming feature, your team can create and share technical diagrams with ease. For example, teams can:
- Import environment information directly from sources such as AWS and automatically generate diagrams from that data.
- Co-author in real time
- Work more efficiently with visualizing technical diagrams as a team.
For details on the Lucid user types, how to request access, and information on upcoming training, refer to the QualityNet Lucid page on Confluence.
*Don’t forget to join the #Help-Lucid Slack channel regarding questions or support!