For security reasons, all users creating a HARP account are required to complete identity proofing to verify their identity. 

Scenario #1 - EIDM/EUA (CMS employees should do this)

If you are an existing EIDM or EUA user, you may bypass registration and log into HARP directly with your EIDM or EUA account. Log into HARP using your EIDM or EUA credentials to migrate your EIDM/EUA account to HARP via the steps below.

Step 1: Click on the following link:  https://harp.qualitynet.org/

Step 2: Enter your EIDM or EUA User ID and Password.

Step 3: Acknowledge the Terms & Conditions and select Login.

If you have an EIDM or EUA account, but you experience issues following the above steps, please contact the QualityNet Help Desk at 1-866-288-8912.

Scenario #2 - Remote Proofing

Your identity is verified remotely via a series of personal questions.

A tutorial video on creating a HARP account is available on YouTube: https://youtu.be/G1zj8JqxWg4

Step 1: Click on the following link:  https://harp.qualitynet.org/register

HARP will verify your identity through personal information, such as Date of Birth and Social Security Number, which utilizes Experian to generate a list of personal questions that will verify your identity.

Step 2: Enter your profile information (please use your corporate email address) and select Next.

Because your HARP ID can be used to login to several CMS applications which access sensitive information such as PHI or PII, identity proofing is required. This includes providing your SSN. If you do not wish to provide your SSN, a manual proofing option is available. Manual proofing may, however, delay the process.

Step 3: Choose your user ID, password, and challenge question and select Next.

Note: You will not be able to change your user ID after registration.

Step 4: If remote proofing questions were successfully generated, answer the five identity proofing questions to verify your identity and select Next.

If you were unable to generate remote proofing questions OR you answered your remote proofing questions incorrectly, you have two options:

1. 1. If you think you know what you entered incorrectly, you can retry remote proofing by returning to the Profile Information screen and selecting Retry Remote Proofing. This will pre-populate the fields below.
   2. Call Experian to verify your identity over the phone and then enter your reference number on the Profile Information screen by selecting Enter Reference Number. This will pre-populate the fields below.

Step 5: Your account has been created and you will receive a confirmation email.

Step 6: Upon account creation, you are automatically set up with email two-factor authentication. If you would like to add additional two-factor authentication devices, select Log into HARP on the Confirmation screen. Otherwise, follow your application’s instructions for how to request a user role.

CONGRATULATIONS! You’re done! You are now registered with HARP.

If you are unable to successfully complete remote proofing, you will need to initiate manual proofing.

Scenario #3 - Manual Proofing

Your identity is verified by physically sending identification documents.

A tutorial video on HARP manual proofing is available on YouTube: https://youtu.be/rYioFNNvtD0

Step 1: Click on the following link:  https://harp.qualitynet.org/register

If you were unable to successfully complete remote proofing or you do not want to enter your full SSN, then you will need to initiate manual proofing.

Step 2: Enter your Profile Information and select Initiate Manual Proofing below the SSN field.

SSN field is optional if you initiate manual proofing.

Step 3: Choose your user ID, password, and challenge question and select Next.

Note: You will not be able to change your user ID after registration.

Step 4: Send the following documents to your application's help desk via email, fax, or mail

1. One of three approved forms of Government Photo IDs:
   1. Current driver’s license issued by state or territory; OR
   2. Federal or State government issued photo identification card; OR
   3. U.S. Passport
2. Two copies of financial institution official bills or statements addressed to the address used during the registration process. Payroll information is also accepted.
3. If you choose not to fill out the HARP SSN field, you will need to provide only the last four digits of your SSN to your application's help desk

Step 5: The help desk will contact you via email if they need to request additional information. When your documents have been verified, you will receive an email confirming your account creation. 

Step 6: Upon account creation, you are automatically set up with email two-factor authentication. If you would like to add additional two-factor authentication devices, log into HARP. Otherwise, follow your application’s instructions for how to request a user role.

CONGRATULATIONS! You’re done! You are now registered with HARP

For any questions related to manual proofing, contact the Identity Access Management (IAM) team, Monday-Friday 7am-7pm CST by phone 1-888-599-0426 or email identityproofing@hcqis.org for manual proofing questions.

A tutorial video on HARP User Roles is available on YouTube: http://youtube.com/watch?v=FHiHggRLq4o

If your application users HARP for role requests, do the following:

Step 1: Log into HARP – you will land on your User Profile. From there, select User Roles.

Step 2: Select Request a Role.

Step 3: Select the desired Program and select Next.

Step 4: Select your Organization and select Next.

Step 5: Select the desired User Role and select Submit.

Step 6: Enter your request reason, including relevant information like your job title, company name, etc. and select Submit.

Step 7: You will be notified via email when your role request has been approved or rejected.

Managing HARP User ID and Password

A tutorial video on HARP Password Reset is available on YouTube: https://youtu.be/CXt1lEiARAs

Forgot your User ID

Step 1: Go to HARP and select Having trouble logging in?

Step 2: Select Forgot User ID or Password.

Step 3: Enter your email address and select Send Email.

Step 4: You will receive an email containing your user ID. You can ignore the Reset Password button if you don’t need to reset your password.

Forgot your Password

Step 1: Go to HARP and select Having trouble logging in?

Step 2: Select Forgot User ID or Password.

Step 3: Enter your email address and select Send Email.

Step 4: You will receive an email containing your user ID and a button to reset your password.

Step 5: Select Reset Password (you will be prompted to answer your challenge question).

Step 6: Enter your challenge question answer and select Next.

If you forgot your challenge question answer, follow the instructions for Forgot your Password and Challenge Question (Full Account Recovery).

Step 7: Enter your new password and confirm your new password, then select Reset Password.

Step 8: You should now be able to log in with your user ID and new password.

Forgot your Password and Challenge Question (Full Account Recovery)

Step 1: Go to HARP and select Having trouble logging in?

Step 2: Select Full Account Recovery.

Step 3: Enter your Email Address, First Name, Last Name, and Date of Birth, and select Send Email.

Step 4: You will receive an email that contains your user ID and a button to recover your account.

Step 5: Select Recover Account.

Step 6: You will be prompted to establish a challenge question and answer.

Step 7: Once you have chosen your challenge question and provided an answer, select Reset Challenge Question.

Step 8: Enter and confirm your new password and select Reset Password.

Step 9: You should now be able to log in with your user ID and new password.

Managing HARP User Profile

A tutorial video on the HARP User Profile is available on YouTube: https://youtu.be/2kxiqIp86GU

Edit Profile Information

Step 1: Log into HARP – you will land on your User Profile.

Step 2: To edit your Profile Information, select the Edit button in the top right.

Step 3: Modify your information, such as Email Address, Home Address, etc.

Note: You cannot update your First Name, Last Name, or Date of Birth in your User Profile. Call your application’s help desk if you need to update these fields.

Step 4: To allow the HARP team to reach out to you for user feedback, select the checkbox to opt into user feedback sessions.

Step 5: Select Save to save your changes.

Change Password

Step 1: Log into HARP – you will land on your User Profile.

Step 2: To change your password, select Change Password in the left navigation.

Step 3: Enter your Old Password, New Password, and Confirm New Password.

Step 4: Select Save to change your password.

Update Challenge Question

Step 1: Log into HARP – you will land on your User Profile.

Step 2: To update your challenge question, select Challenge Question in the left navigation.

Step 3: Enter your Password, select a new Challenge Question, and enter your Challenge Question Answer.

Step 4: Select Save to update your challenge question.

Manage Two-Factor Authentication

Step 1: Log into HARP – you will land on your User Profile.

Step 2: To update your challenge question, select Two-Factor Devices in the left navigation – you will see a list of your existing two-factor authentication devices.

Step 3: To add a new two-factor authentication device, select the Device Type, follow the instructions, and select Send Code.

Step 4: Enter the security code to verify the device and select Submit.

Step 5: To remove a device, select the associated Remove link for the device you would like to remove.

Step 6: Verify you want to remove the device and select Remove – the device will be removed from your list of two-factor authentication devices. 

Requesting the SO Role in HARP

If your application uses HARP for role requests, do the following:

Step 1: Log into HARP – you will land on your User Profile. From there, select User Roles.

Step 2: Select Request a Role.

Step 3: Select the desired Program and select Next.

Step 4: Select your Organization and select Next.

Step 5: Select the Security Official role and select Submit.

Step 6: You will be notified via email when your role has been approved or rejected.

Approving User Roles in HARP

Step 1: Log into HARP – you will land on your User Profile. From there, select Security Official.

Step 2: You will land on the Role Requests screen and see a list of pending role requests.

Step 3: Select the checkbox for one or many requests.

Step 4: Select Approve or Reject.

Step 5: An email will be sent to the requester notifying them of approval or rejection.

Removing User Roles in HARP

Step 1: Log into HARP – you will land on your User Profile. From there, select Security Official.

Step 2: Select User Lookup in the left navigation.

Step 3: Choose your Program and Organization.

Step 4: Use the search bar to search for users by first name, last name, email, or user ID.

Step 5: Select View per user to see their User Roles and Profile Information.

Step 6: Select the Remove link for the User Role you would like to remove.

Step 7: Confirm the removal.

Step 8: The user's role will be removed from the list of User Roles.