Storing your user research on Confluence – What, Where & When
Paperwork Reduction Act – Strategies
UX Team updates – brief status/info sharing from attendees
Open discussion
July Meeting date & time
Conclusion
Discussion items
Item
Notes
PM3 HCD Team's New Member
Introduction of Lilian Yu
Updates from last meeting
Kerry with QIO FIVS is in a holding pattern for her work until the redesign has been started
Kerry indicated that the best way to get feedback from her will be to send a survey and also suggested including her manager, Shamaa Ahmad
HCD team update
Working on defining what CCSQ means by “service” in service design
Team needs to complete stakeholder mapping with two more LOB teams
Need an assessment of what is out there with regard to Web Design Systems – Lilian is heading up this effort
User Research should be stored on Confluence
Maky reviewed the Confluence locations for the Teams that were on the call (QIO FIVS and iQIES)
Kerry indicated that their team hasn’t done any user research yet as they don’t have access to users – they are just using the requirements they have received from an external company – the PM3 HCD team will follow up
Kerry explained that FIVS is the CMS application used for keeping track of contract information – they are combining two systems and there is no design change right now – are using the old look with new technology – FIVS is inward-facing, the contractors don’t see
Paperwork Reduction Act
Reviewed resources and location of tip sheet on Confluence
Metrics
UX KPIs
Search vs. Navigation – if most users are using search it might mean there are problems with navigation but not necessarily – in such a case, might be a good idea to review search terms to see if testing needs to be done
Is there a standard cut off time for having someone look for something in a test situation? This will depend on what the production team sets as the threshold for success/failure.
Open Discussion
Reviewed the ESS iQIES user research locations on Confluence
Each team has its own folder structure and each capability tracks its own user research
The iQIES user research lead is Khanh Armstrong
Reviewing the team’s stakeholder interview findings would be helpful to the HCD team
Next Meeting
Determined that meeting will be held on 7/26 at 1:00 pm – this will allow the EQRS UX team to participate