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Unified File Management ("UFM") refers to a software or a service that manages the secure transfer of data from one computer to another through a network (e.g., the Internet). UFM is a File Management solution that automates and secures file transfers using a centralized enterprise-level approach. UFM is a comprehensive solution that will manage file transfer, file sharing, secure FTP, and automation needs through a single interface. UFM is the Enterprise Services replacement for MFT and FileCloud.
Unified File Management ("UFM") provides the ability to transfer files securely to another user. Users must be registered in HARP and have an MFT Web User role approved to send and receive files. Recipients of PHI / PII must be onboarded to UFM and senders may not utilize non-registered user option when sending PHI / PII. In addition, elevated permissions can be granted as Administrators to perform development work or request designation as a Security Official.
For information on the MFT application please refer to the UFM Confluence link - https://qnetconfluence.cms.gov/display/HS/Managed+File+Transfer.
For more information about HARP, please refer to the HARP Confluence page - https://qnetconfluence.cms.gov/display/HS/HARP.
For questions please contact the Service Center Help Desk via email at - ServiceCenterSOS@cms.hhs.gov
Prerequisites to Getting Access to UFM
Before requesting any role the prerequisite is that you have established a HARP account and your organization has onboarded with HARP. If you currently have an EIDM or EUA account, then you can go to HARP page and Login using EIDM/EUA credentials. Otherwise, if you do not have an EIDM or EUA account, then you need to request a HARP ID. If you already have a HARP ID, there is no need to create a new one.
Recipients of PHI / PII must be onboarded to UFM and senders may not utilize non-registered user option when sending PHI / PII.
Because HARP is a prerequisite, we will be targeting organizations who have already onboarded with HARP. If an organization has not identified and designated a Security Official for their organization, none of the requests from that organization will be approved.
QUICK START GUIDE
Step 1: Designate Security Official (SO) for Organization
Each organization designates a Security Official. This role will allow that individual to approve Web User role requests within their organization.
Step 2: Register for a HARP account
If you currently have an EIDM or EUA account then go to HARP page https://harp.cms.gov/ and Login using EIDM/EUA credentials
If you do not have an EIDM or EUA account then Get HARP ID. For instructions on obtaining a HARP ID, visit the How to get a HARP ID Help Page.
If you already have a HARP ID, there is no need to create a new one.
Step 3: Request Role
Once your HARP account has been created, log into HARP and request a User Role:
- Select the “Managed File Transfer” Program
- Select your Organization
- Select a User role (Security Officer (SO) or Web User)
Visit the How to get a HARP ID Help Page to view a helpful video on requesting user roles.
Step 4: Access UFM
- Log into MFT using your HARP credentials: https://qnetmft.cms.gov.
- Enter your HARP ID
- Enter your HARP password
FAQs
Unified File Management (UFM) is a single system for the management of data files.
FileCloud is not 508 compliant, so this is a necessary transition.
FileCloud is being decommissioned on March 1, 2024.
Review all files and data. Any content that is outdated or no longer needed should be removed by January 2, 2024.
Onboarding to FileCloud ceased on December 31, 2023
The most recent version of each file will be migrated to Unified File Management (UFM) and will no longer be accessible after the transition is complete.
No, your files will not be transitioned to MFT. FileCloud files will be migrated to UFM.
The most recent version of FileCloud files will be migrated to UFM.
Beginning January 22, 2024, Personal Files (the most recent versions only) will be migrated from FileCloud into the new Unified File Management system with an expected completion date of January 31, 2024.
Beginning February 5, 2024, Team Folders (the most recent versions only) will be migrated from FileCloud into the Unified File Management system with an expected completion date of March 1, 2024
The Network Shares will be migrated to Unified File Management in March 2024. The migration will happen in phases; once the migration is complete the data will not longer be available in FileCloud.
All FileCloud user access will be migrated to UFM. UFM will be accessible with your HARP login credentials after the migration is complete.
The following FileCloud capabilities are not supported in UFM:
File versioning
File locking
Marking files as favorites
Drive letter (Desktop App)
The UFM team will follow CMS retention policy. IMPORTANT: UFM is not a file archiving tool, nor is it intended to be used this way.
Unified File Management (UFM) is a single system for the management of data files.
FileCloud is being decommissioned on March 1, 2024.
Review all files and data. Any content that is outdated or no longer needed should be removed by January 2, 2024.
Coming Soon!
Need Help?
There are several avenues of support available to you:
- ServiceNow Service Portal: Intended only for CMS employees and contractors. The portal provides self-service options for the following:
- Reporting Incidents, such as Security Incidents
- Submitting Service Requests for tools or services offered to the QualityNet community
- Providing Approvals
- Accessing internal Knowledge Base articles.
- Service Center: For technical assistance with any account related issues, please contact the Service Center at:
- CCSQ Support Central: Provides you with multi-program support to submit a new ticket and track the status of an existing case, incident or request.
- Phone: (866) 288-8914 (TRS:711)
- Slack: #help-service-center-sos
- Email: ServiceCenterSOS@cms.hhs.gov
- Hours of Operation: 24/7
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