ISG Playbook
APIs
What It Is
A conversation guide is a list of discussion topics and prompts to help guide your interactions during user interviews and other user research.
When to Use It
Use this conversation guide during user interviews and other user research, especially when you are pursuing unscripted, informal interactions that can develop naturally
How to Use It:
Field | How to Use the Field |
Section | If you are dividing your topics into sections, list the section. |
Topic | List the topic category for each set of prompts. |
Prompts | List conversational prompts, generally as open-ended questions the user can talk about at length if necessary. Example of a prompt: Talk about tasks user tackles upon logging in each morning. |
Notes | Use as needed for your own purposes. |
HCD PROCESS
