Human-Centered Design

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HCD Playbook MVP - Placeholder

This HCD Playbook offers guidance on essential topics that are pivotal to fostering a thriving community and achieving success in customer research at CCSQ.

Personas

IMPLEMENT

You're not done just yet! Continue to iterate, refine and enhance based on user feedback and metrics. The last phase of the HCD process is intended to develop a solution, track metrics, manage and communicate change, and improve roll-out.

METHODS

LEARNING VIDEOS

The New Change Management

Illustrations animated from Dick Axelrod's new book - Terms of Engagement. Chapter 2: The New Change Management

Joe Lafferty | 9/19/2010


How to Measure Usability & UX

This webinar will explain the advantages of the 3 most recognized methods for measuring Usability & User Experience of a product or service: SUS (System Usability Scale), Supr -- Q and UX Score. (UserZoom, 3/14/14)This webinar will explain the advantages of the 3 most recognized methods for measuring Usability & User Experience of a product or service: SUS (System Usability Scale), Supr -- Q and UX Score. (UserZoom, 3/14/14)

Statistical Significance in UX

(NNgroup | 2/15/2019)


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