Research Operations: Approaches to Recruitment and Knowledge Management
Program
On Thursday, March 30th, the HCD Community of Practice explored research operations through a panel discussion with researchers, digital experts and HCD leaders. Research is the cornerstone of the human-centered design process, but it comes with its challenges. Panelists shared their knowledge and experiences related
The panel shared knowledge, paths to success, contribute advice, and provide contextual experiences. You will learn about approaching, conducting, recruiting, using methods and building organizational research for strong knowledge management.
. Research is the cornerstone of the human-centered design process yet we are challenged by how to recruit, conduct research, and share insights while navigating sensitive records management (PII) and organizational challenges.
The session included topics such as:
Recruiting research participants,
Records management,
Research tools,
And more!
The panel will discuss and share knowledge, paths to success, contribute advice, and provide contextual experiences. You will learn about approaching, conducting, recruiting, using methods and building organizational research for strong knowledge management. This session is highly suitable for working practitioners, team leaders and leadership.
The panel includes:
Rob Fay (Moderator) - HCD Center of Excellence Lead, Center for Clinical Standards & Quality at CMS
Pam Drouin - UX Research Lead, Center for Medicaid and CHIP Services (MACFin) at CMS
Kevin Hoffman - Director of Design, Office of the CTO at VA
Kimberly Hyde - Senior UX Researcher, Center for Clinical Standards & Quality (iQIES) at CMS
Antwyn Jackson - HCD/UX Designer, Center for Clinical Standards & Quality (HIDS) at CMS
Kiel McLaughlin - Senior UX Design Researcher, Center for Clinical Standards & Quality (QPP) at CMS
Mathais Rechtzigel - Design Technologist, Office of the Administrator, Digital Services at CMS
HCD Community of Practice on Thursday, June 29 at 1 PM ET: Continuously improve your website by using customer feedback and web analytics: An IRS Case Study
If you have engaged with the CCSQ HCD CoE over the past year, please take a moment to help us understand how to better serve you in 2023 by completing our Annual HCD Survey.