Human-Centered Design

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Title: SEPT_Empathy Mapping: The First Steps  
Author: Brian Flaherty Sep 13, 2021
Last Changed by: Brian Flaherty Sep 13, 2021
Tiny Link: (useful for email) https://qnetconfluence.cms.gov/x/GAirCw
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    Page: embedded. Winter 2022
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Sep 13, 2021 10:37 Brian Flaherty  
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    https://www.nngroup.com/articles/author/sarah-gibbons/
    https://qnetconfluence.cms.gov/display/HCD/Designing+with+E…
    https://qnetconfluence.cms.gov/display/HCD/Empathy+Maps
    https://www.nngroup.com/articles/empathy-mapping/
    https://qnetconfluence.cms.gov/display/HCD/embedded.+July+2…
    https://qnetconfluence.cms.gov/display/HCD/Personas
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