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Date
March 27, 2020
Attendees
Arun Duraisamy
Ashley Wise
Bill Lynch
David Haskins
Elana Trann
Ellen Berry
Emily Kenlaw
Erick Connors
Greg Kozak
Jack McGovern
Joanna
Joe Bormel
Jonathan Brown
Ken Swenson
Kira M.
Lapedra Tolson
Lisa Amato
Mark Edson
Megan Nicholls
Michelle Idrovo
Murali Prathipati
Prabhar
Ralph King
Roni Garland
Shelley Gold
Sridhar
Srikanth Munagala
Steve
Swaroopa Singerasu
Terrence Chatfield
Varadaraj Deshpande
Vicki
Topic
Uncover Problems and Discover Opportunities with Usability Testing
Case StudyPresentation and Discussion
Usability testing helps to evaluate a product or service by testing it with real people. During a usability test, participants will try to complete typical tasks while observers watch and listen. The goal is to uncover any usability problems, obtain qualitative and quantitative data, and determine participant satisfaction with the product. What does this look like in the real world?
Lapedra Tolson from QPP presented a mini-case study from recent work with QPP.
The program included
- What is a usability test, and why are they useful?
- Mini-case studies including background, key findings, and challenges
- Best practices and principles based on real-world experiences
Deck
HCD CoP_Usability Testing_03272020.pdf
Video
https://meetings.cms.gov/orion/playback.do?RCID=07baf1a8dfcde95b7e7fc1e034b1648fc749e0433d76ee02f0ce517fc86c0c3b
Action Items
- Contact Gregory S to explore becoming more involved with the CoP by leading a program; CoP participants have expressed interest in a wide-range of topics, such as case studies, interaction design, usability testing, visual design, and more.
- Provide feedback about your experiences with the HCD CoP: https://forms.office.com/Pages/ResponsePage.aspx?id=0I9lsYan-kq_nul-3blymE1ipoGs5rdMoUOvPLF5NU1UNDRNUVZRVjM0QU0wN0VJQlZYUTZNMzVKTCQlQCN0PWcu
- Register to attend the next CoP program on Friday, April 24: https://forms.office.com/Pages/ResponsePage.aspx?id=0I9lsYan-kq_nul-3blymE1ipoGs5rdMoUOvPLF5NU1UQ0hZNk5IUEpHQzNOQ1gwTkJLR0hMWUlNMCQlQCN0PWcu
Contact
For questions about this program, please contact Scott Reed at sreed@tantustech.com.