Human-Centered Design

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The premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?

The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.


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Introduction to HCD Training

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WhenWhatWhere

 

Intro to HCD TrainingQCF Potomac A/B

 

Intro to HCD TrainingQCF Potomac A/B

 

Intro to HCD TrainingQCF Potomac A/B

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Gain an introductory understanding of HCD and some basic HCD methods/activities that can be applied to your role at CCSQ.

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Microlearning Videos

HCD Events

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WhenWhatWhere

 

Service Design 2019City Center, Chicago, IL

 

DCUX

Washington Marriott at Metro Center, Washington DC

 

How we leverage UserTestingLive Webinar

 

World Usability DayCMS, Windsor Mill, MD Panel

Microlearning Videos

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Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.  




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Recommended Reading

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<a href="https://www.goodreads.com/book/show/2420301.The_Back_of_the_Napkin" title="Drawing on twenty years of visual problem solving combined with the recent discoveries of vision science, this book shows anyone how to clarify a problem or sell an idea by visually breaking it down using a simple set of visual thinking tools – tools that take advantage of everyone’s innate ability to look, see, imagine, and show."> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1432738947i/2420301._SX50_.jpg"><br>The Back of the Napkin</a> 
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<a href="https://www.goodreads.com/book/show/18197267-don-t-make-me-think-revisited" title="Since Don’t Make Me Think was first published in 2000, over 400,000 Web designers and developers have relied on Steve Krug’s guide to help them understand the principles of intuitive navigation and information design."> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1384736553i/18197267._SX50_.jpg" alt="Don't Make Me Think"><br>Don't Make Me Think</a> 
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A selection of recommended books and articles related to Human-Centered Design.