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The premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?

The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.



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Microlearning Videos

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<iframe width="100%" height="215" src="https://www.youtube.com/embed/0bxtEqM2TQU" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.  



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Recommended Reading

Recommended Reading

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<a href="https://www.goodreads.com/book/show/2420301.The_Back_of_the_Napkin" title="Drawing on twenty years of visual problem solving combined with the recent discoveries of vision science, this book shows anyone how to clarify a problem or sell an idea by visually breaking it down using a simple set of visual thinking tools – tools that take advantage of everyone’s innate ability to look, see, imagine, and show."> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1432738947i/2420301._SX50_.jpg"><br>The Back of the Napkin</a> 
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