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The premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?

The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.


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Training Catalog

Training Catalog



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Video Shorts

Microlearning Videos

Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.  




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Books We're Reading

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<a href="https://www.goodreads.com/book/show/2420301.The_Back_of_the_Napkin" title="The Back of the Napkin"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1432738947i/2420301._SX50_.jpg"><br>The Back of the Napkin</a> 
</p>
<hr>
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<a href="https://www.goodreads.com/book/show/18197267-don-t-make-me-think-revisited"
title="Don't Make
 
Me Think"
> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1384736553i/18197267._SX50_.jpg alt="Don't Make Me Think"><br>Don't Make Me Think</a> 
</p>
<hr>
<p align="center">
<a href="https://www.goodreads.com/book/show/13436116-lean-ux"
title="Lean UX"
><img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1381355830i/13436116._SX50_.jpg" alt="Lean UX"><br>Lean UX</a>
</p>
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<p align="center">
<a href="https://www.goodreads.com/book/show/
2420301.The_Back_of_the_Napkin"
22775594-service-design-for-business" > <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/
1432738947i
1449423764i/
2420301
22775594._
SX50
SY75_.jpg
"></a>

The Back of the Napkin

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" alt="Service Design for Business">
<br>Service Design for Business</a>
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<a href="https://www.goodreads.com/book/show/
18197267
17938813-
don
solving-
t
problems-
make
with-
me
design-
think-revisited
thinking"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/
1384736553i
1375674579i/
18197267
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"></a>

Don't Make Me Think

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" alt="Solving Problems with Design Thinking">
<br>Solving Problems with Design Thinking</a>
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<p align="center">
<a href="https://www.goodreads.com/book/show/
13436116
25814544-
lean-ux
sprint"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/
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1457284924i/
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SX50
SY75_.jpg
"></a>

Lean UX: Applying Lean Principles to Improve User Experience

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" alt="Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days</a>">
<br>Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days</a>
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<p align="center">
<a href="https://www.goodreads.com/book/show/
22775594
28605459-
service
validating-
design
product-
for-business
ideas"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/
1449423764i
1453230051i/
22775594
28605459._SY75_.jpg" alt="Validating Product Ideas">
<br>Validating Product Ideas</a>
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The Back of the Napkin



Don't Make Me Think



Lean UX: Applying Lean Principles to Improve User Experience



Service Design for Business



Solving Problems with Design Thinking



Service Design for Business

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<a href="https://www.goodreads.com/book/show/17938813-solving-problems-with-design-thinking"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1375674579i/17938813._SX50_.jpg"></a>

Solving Problems with Design Thinking

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<a href="https://www.goodreads.com/book/show/25814544-sprint"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1457284924i/25814544._SY75_.jpg"></a>

Sprint: How to Solve Big Problems and Test New Ideas in Just 5 Days


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<a href="https://www.goodreads.com/book/show/28605459-validating-product-ideas"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1453230051i/28605459._SY75_.jpg"></a>


Validating Product Ideas



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HCD Events

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Related Information

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HCD Methods and Tools

HCD is a creative approach to problem solving via a repeatable process. Think of the methods below as a guide for your HCD journey, ensuring you are putting people first when solving difficult problems.

HCD Process

HCD follows a series of well defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation.

Learn about the steps and methods used at each phase of the Human-Centered Design process. 

U.S. Web Design System

A design system for the federal government
Design and build fast, accessible, mobile-friendly government websites backed by user research.

UX GlossaryA glossary of terms that newcomers to the field may find confusing.

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<ul>
<li><a href="https://accessibility.18f.gov/" title="Accessibility works best when incorporated into an agile production environment. It's very hard to adequately address accessibility concerns at the end of a project, but if taken into account at the beginning, it's quite straightforward and cost effective. The best and perhaps only way to ensure this is done, is training and education">18F Accessibility Guide</a> </li>
<li><a href="https://design.cms.gov/" title="The design system is a set of open source design and front-end development resources for creating Section 508 compliant, responsive, and consistent websites. It builds on the U.S. Web Design Standards and extends it to support additional CSS and React components, utility classes, and a grid framework to allow teams to quickly prototype and build accessible, responsive, production-ready websites.">CMS Design System</a> </li>
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WebsiteDescription18F Accessibility GuideAccessibility works best when incorporated into an agile production environment. It's very hard to adequately address accessibility concerns at the end of a project, but if taken into account at the beginning, it's quite straightforward and cost effective. The best and perhaps only way to ensure this is done, is training and educationCMS Design System

The design system is a set of open source design and front-end development resources for creating Section 508 compliant, responsive, and consistent websites. It builds on the U.S. Web Design Standards and extends it to support additional CSS and React components, utility classes, and a grid framework to allow teams to quickly prototype and build accessible, responsive, production-ready websites.

CMS brand identity guidelinesThe CMS “Brand Strategy and Graphic Standards Guide” provides guidelines concerning messaging themes and visual identity marks (“logos”) to achieve this goal.
<li><a href="https://www.cms.gov/About-CMS/Agency-Information/CMS-Brand-Identity/index.html" title="The CMS “Brand Strategy and Graphic Standards Guide” provides guidelines concerning messaging themes and visual identity marks (“logos”) to achieve this goal.">CMS brand identity guidelines</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Methods+and+Tools" title="HCD is a creative approach to problem solving via a repeatable process. Think of the methods below as a guide for your HCD journey, ensuring you are putting people first when solving difficult problems.">HCD Methods and Tools</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process" title="HCD follows a series of well defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation.
Learn about the steps and methods used at each phase of the Human-Centered Design process.">HCD Process @ CMS/CCSQ</a></li>
<li><a href="https://uxmastery.com/resources/glossary/" Title="A glossary of terms that newcomers to the field may find confusing.">UX Glossary</a></li>
</ul>
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