ISG Playbook
APIsThe premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?
The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.
Training Catalog
Video Shorts
Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.
Books We're Reading
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<p align="center"> <a href="https://www.goodreads.com/book/show/2420301.The_Back_of_the_Napkin" title="The Back of the Napkin"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1432738947i/2420301._SX50_.jpg"><br>The Back of the Napkin</a> </p> <p><hr> <p align="center"> <a href="https://www.goodreads.com/book/show/18197267-don-t-make-me-think-revisited" title="Don't Make Me Think"> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1384736553i/18197267._SX50_.jpg"><br>Don't Make Me Think</a> </p> <p> <hr> <p align="center"> <a href="https://www.goodreads.com/book/show/13436116-lean-ux" title="Lean UX"><img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1381355830i/13436116._SX50_.jpg"><br>Lean UX</a> </p> |
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| Lean UX: Applying Lean Principles to Improve User Experience | ||
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| Sprint: How to Solve Big Problems and Test New Ideas in Just 5 Days | ||
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HCD Events
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Related Information
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<ul> <li><a href="https://accessibility.18f.gov/" title="Accessibility works best when incorporated into an agile production environment. It's very hard to adequately address accessibility concerns at the end of a project, but if taken into account at the beginning, it's quite straightforward and cost effective. The best and perhaps only way to ensure this is done, is training and education">18F Accessibility Guide</a> </li> <li><a href="https://design.cms.gov/" title="The design system is a set of open source design and front-end development resources for creating Section 508 compliant, responsive, and consistent websites. It builds on the U.S. Web Design Standards and extends it to support additional CSS and React components, utility classes, and a grid framework to allow teams to quickly prototype and build accessible, responsive, production-ready websites.">CMS Design System</a> </li> </p> |
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| 18F Accessibility Guide | Accessibility works best when incorporated into an agile production environment. It's very hard to adequately address accessibility concerns at the end of a project, but if taken into account at the beginning, it's quite straightforward and cost effective. The best and perhaps only way to ensure this is done, is training and education | |
| CMS Design System | The design system is a set of open source design and front-end development resources for creating Section 508 compliant, responsive, and consistent websites. It builds on the U.S. Web Design Standards and extends it to support additional CSS and React components, utility classes, and a grid framework to allow teams to quickly prototype and build accessible, responsive, production-ready websites. | |
| CMS brand identity guidelines | The CMS “Brand Strategy and Graphic Standards Guide” provides guidelines concerning messaging themes and visual identity marks (“logos”) to achieve this goal. | |
| HCD is a creative approach to problem solving via a repeatable process. Think of the methods below as a guide for your HCD journey, ensuring you are putting people first when solving difficult problems. | ||
HCD follows a series of well defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation. Learn about the steps and methods used at each phase of the Human-Centered Design process. | ||
| U.S. Web Design System | A design system for the federal government | |
| UX Glossary | A glossary of terms that newcomers to the field may find confusing. |
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