ISG Playbook
APIsThe premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?
The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.
Books We're Reading
| Name | Description | |||
|---|---|---|---|---|
| The Back of the Napkin | A bold new way to tackle tough business problems—even if you draw like a second grader | ||
| Don't Make Me Think | Over 400,000 Web designers and developers have relied on Steve Krug’s guide to help them understand the principles of intuitive navigation and information design. | ||
| Lean UX: Applying Lean Principles to Improve User Experience | In this insightful book, leading advocate Jeff Gothelf teaches you valuable Lean UX principles, tactics, and techniques from the ground up—how to rapidly experiment with design ideas, validate them with real users, and continually adjust your design based on what you learn. | ||
| Service Design for Business | |||
| Solving Problems with Design Thinking | |||
| Sprint: How to Solve Big Problems and Test New Ideas in Just 5 Days | |||
| Validating Product Ideas: 10 Stories of What Works |
HCD Events
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