ISG Playbook
APIsGain an understanding of the
The premise of Human-Centered
Design process through hands on training or browse the Microlearning section for quick learning opportunities.
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Video Shorts
Training Catalog
Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?
The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.
Books We're Reading
| Name | Description |
|---|---|
| The Back of the Napkin | |
| Don't Make Me Think | |
| Lean UX: Applying Lean Principles to Improve User Experience | |
| Service Design for Business | |
| Solving Problems with Design Thinking | |
| Sprint: How to Solve Big Problems and Test New Ideas in Just 5 Days | |
| Validating Product Ideas: 10 Stories of What Works |
HCD Events
| When | What | Where |
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Book Library
TBD
HCD Events
TBD