Page History

Topic

Research Operations: Approaches to Recruitment and Knowledge Management

Program

On Thursday, March 30th, the HCD Community of Practice explored research operations through a panel discussion with researchers, digital experts and HCD leaders. Research is the cornerstone of the human-centered design process, but it comes with its challenges. Panelists shared their knowledge and experiences related  

The panel shared knowledge, paths to success, contribute advice, and provide contextual experiences. You will learn about approaching, conducting, recruiting, using methods and building organizational research for strong knowledge management.

. Research is the cornerstone of the human-centered design process yet we are challenged by how to recruit, conduct research, and share insights while navigating sensitive records management (PII) and organizational challenges. 

The session included topics such as:

• Recruiting research participants,
• Records management,
• Research tools,
• And more!

The panel will discuss and share knowledge, paths to success, contribute advice, and provide contextual experiences. You will learn about approaching, conducting, recruiting, using methods and building organizational research for strong knowledge management. This session is highly suitable for working practitioners, team leaders and leadership. 

The panel includes:

• Rob Fay (Moderator) - HCD Center of Excellence Lead, Center for Clinical Standards & Quality at CMS 
• Pam Drouin - UX Research Lead, Center for Medicaid and CHIP Services (MACFin) at CMS 
• Kevin Hoffman - Director of Design, Office of the CTO at VA 
• Kimberly Hyde - Senior UX Researcher, Center for Clinical Standards & Quality (iQIES) at CMS
• Antwyn Jackson - HCD/UX Designer, Center for Clinical Standards & Quality (HIDS) at CMS 
• Kiel McLaughlin - Senior UX Design Researcher, Center for Clinical Standards & Quality (QPP) at CMS 
• Mathais Rechtzigel - Design Technologist, Office of the Administrator, Digital Services at CMS

Topics may include: 

• Recruiting, 
• Records management (including PII),
• Paperwork Reduction Act,
• Knowledge management (synthesis, collaboration, findings),
• Research tools, and 
• Ways CMS can better support research operations.

Resources

What's Next

• HCD Community of Practice on Thursday, June 29 at 1 PM ET: Continuously improve your website by using customer feedback and web analytics: An IRS Case Study
• Please tell us about your experience with the HCD Community of Practice by completing a brief survey.
• If you have engaged with the CCSQ HCD CoE over the past year, please take a moment to help us understand how to better serve you in 2023 by completing our Annual HCD Survey.