Human-Centered Design

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The premise of Human-Centered Design is to seek to understand your customer. What does it look like to involve your customer throughout the process of creating products, services, and policies that impact them?

The HCD Center of Excellence provides training opportunities and resources to help you be more successful in your role supporting the mission of CMS.



Customer Empathy Through Journey Mapping

Remote

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10:00 am-3:00 pm with a 30-minute lunch

Customer Empathy Through Journey Mapping
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<a href="https://www.eventbrite.com/e/customer-empathy-through-journey-mapping-registration-224808898467?aff=Confluence" target="_blank"><button class="aui-button aui-button-primary">Register</button></a> </p>

Gain an introductory understanding journey mapping.

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Survey Design Best Practices

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1:00 pm-3:00 pm EST

Survey Design Best Practices

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<a href="https://www.eventbrite.com/e/survey-design-best-practices-registration-260268348637?aff=Confluence" target="_blank"><button class="aui-button aui-button-primary">Register</button></a> </p>


Gain an introductory understanding of survey design best practices. 




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Videos

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Watch short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.  




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Recommended Reading

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<a href="https://www.goodreads.com/book/show/2420301.The_Back_of_the_Napkin" title="Drawing on twenty years of visual problem solving combined with the recent discoveries of vision science, this book shows anyone how to clarify a problem or sell an idea by visually breaking it down using a simple set of visual thinking tools – tools that take advantage of everyone’s innate ability to look, see, imagine, and show."> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1432738947i/2420301._SX50_.jpg"><br>The Back of the Napkin</a> 
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<a href="https://www.goodreads.com/book/show/18197267-don-t-make-me-think-revisited" title="Since Don’t Make Me Think was first published in 2000, over 400,000 Web designers and developers have relied on Steve Krug’s guide to help them understand the principles of intuitive navigation and information design."> <img src="https://i.gr-assets.com/images/S/compressed.photo.goodreads.com/books/1384736553i/18197267._SX50_.jpg" alt="Don't Make Me Think"><br>Don't Make Me Think</a> 
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View a selection of recommended books and articles related to Human-Centered Design.

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