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Register now for the first upcoming CCSQ HCD Center of Excellence training offerings of 2022!An Introduction to Human-Centered Design: Gain an introductory understanding of Human-Centered Design (HCD) and some basic methods/activities that can be applied to your role at CCSQ. Training will be held January 18 & 19, 2022; 10:00am – 3:00pm EST on both days 

Customer Empathy Through Journey Mapping: Learn how to create and use a journey map to communicate insights, engage cross-department team members, and provoke change through the findings in this tool. Training will be held February 9, 2022; 10:00am – 3:00pm EST

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